“Buen servicio de reserva para autos con autos en excelente estado”
About FOX RENT A CAR:8.0/10
El carro y el servicio estuvieron bien, lo que no me gustó fue que me cobraron más a pesar de ya contar con un servicio de seguro de AXA y que no fueron claros al decirme lo del tanque lleno que debía entregar.
About QEEQ:7.0/10
Me gusta mucho reservar con QEEQ pero en esta ocasión en esta reserva me ofrecían el seguro de AXA pero al final terminé pagando más, ya que uno de los asesores me dijo que realmente necesitaba esa parte del seguro, a lo que voy es si realmente necesito eso y no lo demás de mi seguro porque no me fue notificado desde antes?
Easy pick up from Los Angeles airport with quick transfer to depot.
Agent tried to upsell everything, we had our own insurance policy but he wasn't taking no for an answer but eventually gave up.
Sold us toll pass, stating we wouldn't be able to get anywhere without it. Naively we hadn't done research on this so agreed. Upon return we complained to the customer service desk who removed the toll pass charge so we only paid what we used which was minimal! I have to say we were impressed with how they dealt with this in the end.
We would use again.
About QEEQ:10.0/10
Very easy to navigate, offering good selection of prices and range of companies.
I was quoted 900 dollars and ended up paying 1450, with lots of hidden stuff impossible to understand from the invoice. I have already filed a complaint
About QEEQ:8.0/10
Booking process was easy, but I ended up paying way more than I was quoted. I have no idea whose fault is that but you should make sure what you quote is actually what people pay
Fox Rental insisted to charge additional insurances that were optional and threatened of canceling my rental if I don’t accept them !! Will never use Fox Rentals again !
FIRSTLY I FELT CHEATED AS I WAS OFFERED A VERY OLD CAR AND THEN WAS TOLD THAT OTHER CARS ARE NOT AWAILABLE AND WAS PRESURISED AND FORCED TO PAY EXTRA AND DO UPGRADE TO CAR AND EVEN INSURANCE WAS CHARGED AT VERY HIGH RATE AND FORCED TO TAKE FROM LIMITED CHOICES AND EVEN I WAS TOLD TO WAIT FOR BETTER CAR FOR 2/3 HRS AS NO CARS WERE AWAILABLE BUT AS SOON AS I AGREED TO PAY EXTRA SOON THEY GAVE ME CAR
Not a pleasant experience. I was sold insurance on the spot and it was very expensive in California. I had not appreciated just how bad/serious it was to book a car with no insurance. As an international traveler it was even more stressful to find an additional $400 on the spot!!
About QEEQ:10.0/10
Easy to use, however implications of not having insurance should be highlighted more to avoid shock and disappointment at the counter….
“Not great car, lots of up selling don’t recommend.”
About FOX RENT A CAR:6.0/10
I was jet lagged and the staff sold me a plate pass which I didn’t need to use once. The insurance was a lot of money and was not transparent ( as in other countries) as to how much it was. There was a lot of upselling going on. I’ve never had that at a car rental before so wasn’t expecting it. The front bumper of the car was loose and I had to keep pushing it back into place.
Paid for a Lyft to Fox and unfortunately pulled out the wrong credit card after that they wouldn't let me change cards or rent from them again until the next day. Poor policy for travelers especially when it's a mistake.
It was close to a half hour wait for the shuttle from the airport. Everything else went very smoothly, and we appreciated the super friendly staff! We will be recommending fox to our friends who are traveling.
About QEEQ:10.0/10
We will be recommending fox to our friends who are traveling.
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