5.3 /10 Average
Reviewed: Sunday, December 22, 2024
Waited over an hour in line to then find I had to spend another $55 for required by law insurance. The liability laws need to be covered on their website, as well as printed on your confirmation. If it had been explained to me prior to arriving at the rental company, I would have realized that if I had liability coverage on my regular insurance, all I had to do was check my iability coverage levels to verify they met CA minimum requirements. I feel totally forced into purchasing $55 of extra, unneeded insurance. After spending extra money that I did not need to, we go out to pick up the car. This is where I realized that it really didnt matter what vehicle you paid for, as the only two cars in the bay I was told to go were not the size reserved. One was so small there was no way I was getting in and the other smelled so badly of smoke that it would have sent me into an asthma attack for sure. After explaining to the employee the problem, he pointed me toward a car that had just been "cleaned" (very loose term) and driven up. It was the size requested and didnt smell of smoke so we took it. I've never seen a more damaged vehicle for rent anywhere. Not only had it already been wrecked on the back right side, every door and bumper was marred and dented. The windshield had several chipped niches out of it. All of which was marked on my paperwork by me (only the wreck marked by Fox). Frustrated and tired we drove the car off the lot hoping it was all just cosmetic. The was a rattle somewhere under he front of the car and a terrible wind noise the entire trip. The windshield was so grimy you could hardly see out of it. Every time you got in the car and started driving we were reminded of how much we spent on such a messed up car. The only positive here is that the drop off was quick and the shuttle to the airport was just about to leave so we didnt have to wait to leave. Highly disappointed.
Read More >5.3 /10 Average
Reviewed: Sunday, December 22, 2024
the FOX counter staff really tried to overcharge me. First, he did it by selling us gas plan. Then insurance. Then he simply charged on my credit card an amount that was more than what I was supposed to pay. I had to show him my confirmation to say that I only needed to pay $132US. I was charged a deposit of $150US (which is OK because it is a deposit). This was supposed to be refunded to me after return. I just checked my credit card statement. I only got a refund of $18CAD. I now need to contact FOX and Easy Rent Cars to get refund of full amount of $150US. All this is quite annoying.
Read More >5.7 /10 Average
Reviewed: Sunday, December 22, 2024
Had to cancel my whole order and pay a fee because my flight was delayed, a factor beyond my control, then rebook a car. The car isn’t which you pick, you have to look in a huge lot of cars for whatever one in that price range. Better look at the car before you pull it out though because they have you sign off on if there are any marks, which there were more than marked, without letting you get out and look outside where you can see well. Luckily we weren’t charged any extra for the spots we noticed not marked. It took us over an hour to actually get the car, mostly standing in line in an unclean hectic building. Customer service was poor. The only good thing was the fast return.
Read More >4.3 /10 Average
Reviewed: Sunday, December 22, 2024
Double charged on my credit card and can’t get ahold of anyone from Fox. I will need to contest the charges. Car was covered with bird poop, smelled like cigarette smoke, and was missing some parts.
Read More >7.7 /10 Good
Reviewed: Sunday, December 22, 2024
FOX RENT A CAR - at counter experience was poor. The person didn't fully explain the fuel fill-up with them properly but instead decided to charge for the entire tank when we only used 1/2 the tank.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
We got relatively new car. Very pleased with the selection. They tried to up sell some options, but i was able to decline them easily
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Great car....better than I hoped. Took too long waiting to pick up the car after the agreements had been signed...40 minutes or so. And, the agent with whom contacts were signed was told that additional insurance wasn't wanted but still it got added. Customer service quickly sorted the issue out though...very happy with speed of response. Would have been nice to have been shown how to use cruise control and open gas tank. There was no information whether diesel or gas car. I had to guess. Why no sticker by car tank?
Read More >7.3 /10 Good
Reviewed: Sunday, December 22, 2024
We ended up paying double of what should be the price listed and they just keep making new stuff up. They are a scam, save yourself a lot of trouble and go somewhere else.
Read More >6.3 /10 Average
Reviewed: Sunday, December 22, 2024
I've made a payment far above the amount already agreed.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Vehicle had a strong scent of marijuana!
Read More >2.3 /10 Poor
Reviewed: Sunday, December 22, 2024
Waited to long for shuttle to pick me up, waited to long inside FOX to get vehicle, vehicle was dirty. Waited to long for shuttle to pick me up and bring me back to airport. Just terrible. !!
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car was great.
Read More >6.3 /10 Average
Reviewed: Sunday, December 22, 2024
They took advantage of my tiredness and talked me into extra insurance even though I told them that I already have one. They said that it is something different. So their cheap offer became quite expensive.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Convenient shuttle pick up and drop off from the airport was extremely helpful. Friendly staff, easy rental process, and return of vehicle was super easy....made it to the airport in plenty of time.
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very slow pickup by the shuttle. I watched multiple shuttles go by for the competing brands before 1 FOX shuttle finally showed up. At least a 20 minute wait.
Check in was quick with no one in line, friendly staff.
After check in had to wait another 10 minutes for the car to be brought up for me to accept.
Read More >7 /10 Good
Reviewed: Sunday, December 22, 2024
We had to wait in line for over an hour. The man who helped us wasted lots of our time, made us feel bad for not buying their gas, wouldn't believe me when I told him we had insurance already. Made me call my insurance guy but then wouldn't talk to him to confirm my insurance. Pushed and pushed us to buy their insurance, even though I already had my own.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Just wanted to thank Jalissa for being such a PHENOMENAL WOMAN!! I was beyond grateful she helped us while in LA!!
Read More >6.3 /10 Average
Reviewed: Sunday, December 22, 2024
I was disappointed with Fox Rent a Car. Booked a full size car (Toyota Camry) but got a regular size sedan which gave problems. Had a flat tire. No spare tire in the car. Wasted an entire day getting it fixed.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
The price shown on online booking was different from the counter.
Read More >6.3 /10 Average
Reviewed: Sunday, December 22, 2024
The rudest and dishonest people that I ever deal with, taking advantage of people and charge them without their authorization, under a very busy, hot and long line of waiting to get to the counter they ask you to sign a paper that is totally opposite of the verbal agreement, i specifically told them that I do not need any of their extra protection or liability insurance, yet they charged me extra and accused me that I signed the paper agreement without noticing of those charges. I am trying every day to call them and talk about my issue but the line is always busy and no matter how long you are waiting you could never reach to customer service.
Read More >5.3 /10 Average
Reviewed: Sunday, December 22, 2024
I have all insurance I need but when I pick up the car the staff told me a must buy more Which was not Right
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
More staff needed at peak times.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
Car was not cleaned, had over 40,000 miles on the clock and had a slow puncture from the previous renter. I had to fill it up with air every day of the week that I had it.
The offices are some distance from LAX which is not a problem as that is the case with many such companies there - however, Fox has by far the most infrequent shuttle buses running. At least five buses from each company went by before the first Fox one showed up, so we ended up waiting for 45 mins with small children after a very long flight.
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
Kind Staffs
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
It was my first time to rent a car at FOX and was easier than I've expected. I am thankful the staff who explain the insurance policy.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
I loved the car. I was prepared for a Toyota Corolla and was able to choose a Mitsubishi Outlander for same price. I rent from FOX at least a couple of times a year, and never disappointed.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Everything was perfect. Thank u!
Read More >5.3 /10 Average
Reviewed: Sunday, December 22, 2024
La voiture n'était pas du niveau attendu, j'avais loué un grand SUV je me suis retrouvé avec un SUV moyen presque trop petit. Très déçu. De plus des frais cachés ce sont ajoutés à l'addition. Je suis très déçu de Fox rent a car.
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
The push for additional insurance and signing blindly on an electronic keypad multiple times was worrisome. Charging of a deposit to my credit card and then refunding later seemed odd and also caused some worry as to whether it would be a hassle to get my deposit back. The deposit has been refunded, so all is well. The car had some stains on the interior that we didn't notice since one of the rear seats was flipped down when picked up. We successfully cleaned the spots once we arrived at our hotel (seemed like gum and maybe white powder or deodorant), so we wouldn't have to worry about getting charged for stains that weren't ours. We liked the vehicle and getting to pick from a row of cars: we chose the Mitsubishi Outlander mostly due to its small size, light exterior color (silver), low mileage on odometer, and good MPG.
Read More >2.7 /10 Poor
Reviewed: Sunday, December 22, 2024
30min wait for shuttle, they bullied me to buy more insurance and then they refused to rent to us because my licensed was Australian and passport was US...despite showing them my Australian residency visa...never had problem with any other agencies.
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
Organised a fully insured car or thought so only to have 2 sales reps inform me otherwise and had to buy more insurance afer 1st sales person couldnt get me to buy more a second rep cam and took over by the end of it i just bought some to get out of the shop before i walked out without a car and spoiled my vacation orher wise great service.
Read More >7 /10 Good
Reviewed: Sunday, December 22, 2024
Too pushy trying to upsell car and insurance
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
We had excellent customer service when dealing with lost and found. The cost of having it mailed to us through Fed Ex (the company they use) would have been exorbitant so luckily we knew someone who could pick it up and mail it to us.
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
Very friendly staff and easy access to the vehicles
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
awesome experience
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Best
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
Finally I had a great experience at Fox the counter agent was magnificent, she used my name and was very welcoming and gracious.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Professional and kind customer service.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
I had just returned a car to pick this car up and had to wait in a long line for over 30 minutes. Other than that it was smooth from that point.
Read More >7.7 /10 Good
Reviewed: Sunday, December 22, 2024
Lot of extra charge
The price will be doubled after this charge
And no any company refund the deposit
Relly really bad experience
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
I was quoted 900 dollars and ended up paying 1450, with lots of hidden stuff impossible to understand from the invoice. I have already filed a complaint
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Easy pick up from Los Angeles airport with quick transfer to depot.
Agent tried to upsell everything, we had our own insurance policy but he wasn't taking no for an answer but eventually gave up.
Sold us toll pass, stating we wouldn't be able to get anywhere without it. Naively we hadn't done research on this so agreed. Upon return we complained to the customer service desk who removed the toll pass charge so we only paid what we used which was minimal! I have to say we were impressed with how they dealt with this in the end.
We would use again.
Read More >7.7 /10 Good
Reviewed: Sunday, December 22, 2024
FIRSTLY I FELT CHEATED AS I WAS OFFERED A VERY OLD CAR AND THEN WAS TOLD THAT OTHER CARS ARE NOT AWAILABLE AND WAS PRESURISED AND FORCED TO PAY EXTRA AND DO UPGRADE TO CAR AND EVEN INSURANCE WAS CHARGED AT VERY HIGH RATE AND FORCED TO TAKE FROM LIMITED CHOICES AND EVEN I WAS TOLD TO WAIT FOR BETTER CAR FOR 2/3 HRS AS NO CARS WERE AWAILABLE BUT AS SOON AS I AGREED TO PAY EXTRA SOON THEY GAVE ME CAR
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Was everything fast and easy. Location is good.
Read More >7.3 /10 Good
Reviewed: Sunday, December 22, 2024
The reservation (Ref no.[64591006]) is for a FULL size vehicle but Fox gave me a Toyota Corolla. This is NOT fair.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
It was close to a half hour wait for the shuttle from the airport. Everything else went very smoothly, and we appreciated the super friendly staff! We will be recommending fox to our friends who are traveling.
Read More >6.3 /10 Average
Reviewed: Sunday, December 22, 2024
I was jet lagged and the staff sold me a plate pass which I didn’t need to use once. The insurance was a lot of money and was not transparent ( as in other countries) as to how much it was. There was a lot of upselling going on. I’ve never had that at a car rental before so wasn’t expecting it. The front bumper of the car was loose and I had to keep pushing it back into place.
Read More >7.3 /10 Good
Reviewed: Sunday, December 22, 2024
Not a pleasant experience. I was sold insurance on the spot and it was very expensive in California. I had not appreciated just how bad/serious it was to book a car with no insurance. As an international traveler it was even more stressful to find an additional $400 on the spot!!
Read More >E.CORRAL CASTRO
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
El agente que atendió muy amable
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The staff at the Fox rental location in Los Angeles were extremely rude. First, they tried to sell us insurance, but we said we had already bought it on Zuzuche and didn't need it. They claimed that insurance bought on Zuzuche is invalid and not applicable in the U.S. When we insisted on not buying it, they got very unhappy and said that the Jeep SUV we rented was too poor in performance to drive to Salt Lake City, and pressured us to pay extra to upgrade to a Lincoln SUV. We insisted on keeping the Jeep we had originally booked. Then, they told us the Jeep we reserved was not available and offered us a Hyundai or Mazda of the same class. Due to time constraints, we had no choice but to accept. However, when I went to pick up the car, I found there were Jeeps available. It was clear they didn't give us the reserved Jeep because we didn't buy their insurance or pay extra to upgrade. Upon returning to Beijing, I discovered they had not only charged the $150 deposit directly as an expense along with the rental fee without pre-authorization, but they also overcharged by $10. When I contacted Zuzuche, they kept saying they would inquire with the car rental company and asked me to be patient. It's been 10 days with no progress. Again, I contacted Zuzuche customer service, and they told me to wait 4-8 weeks, and refused to say anything more! This whole car rental process, including the after-sales service from Zuzuche after returning to Beijing, has left me extremely disappointed. I promise I will never choose you again, and I will also tell everyone I know who needs to rent a car to never choose Zuzuche!
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
Car was switched at the last minute, but we were very happy with replacement. Slow pick up, warp speed drop off. A hood company to rent from.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
It was good
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