8.6 /10 Very good
Reviewed: Wednesday, December 18, 2024
Like: We booked three 'Mustang or similar' and 'Chevrolet Tahoe or similar' so they gave us a Mustangs and Tahoe. That`s was exactly what we looking for.
Dislike: 1. The car has 40-50% of gas in tank.
2. The employee tried hard to sell additional insurance. It's annoying.
3. About 20 min was wait in a line plus about 40 min waiting for a car on parking lot.
Read More >9 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The dodge caravan is a really good road vehicle for long drives
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Nicely pick up and drop off.
Read More >9 /10 Excellent
Reviewed: Wednesday, December 18, 2024
I requested a small car to keep the fuel costs down. The car I was given was a Nissan. Sentra, which at the time seemed good but it turned out not only to be a gutless wonder but a gas hog to boot! The car was really noisy as well, so must not have been very well insulated. I will say though that the staff were friendly, polite & helpful.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very straightforward. Once I got to the rental centre, the guy at the desk was very efficient. I had to wait about 15 mins for the car but that wasn't a problem at all.
All very easy
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
All absolutely fine, no up-sell attempts. However because we’d booked through Qeeq they wouldn’t allow us to register at the Preferred counter with our Presidents membership, had to walk to the other building and queue again.
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
Overall collection service very poor. Wait at airport for transport = 15 minutes. Wait at counter for car = 60 minutes. Car allocated had only small amount of gas - wait to exit LAX rental area = 30 minutes. Overall over 2 hours to collect car
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
AVIS service was decent. There were not many people when I went, so I got the car without waiting in line.
Read More >Steward Jenkin(s)
Los Angeles
6 /10 Average
Reviewed: Wednesday, December 18, 2024
The queue was too long
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The return process was quicker and simpler than I expected.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
A well-recognized major company, very good.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very satisfied with the car rental experience, fast and convenient.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
AVIS is a well-known brand. They upgraded me to a top sports car for a small additional fee. Excellent!
Read More >Parker Gladstone
Los Angeles
6 /10 Average
Reviewed: Wednesday, December 18, 2024
I don't understand why she was trying to upsell me another SUV. She told me I booked a compact car, but if I wanted something bigger, I'd have to pay extra. This is different from what I booked.
Read More >Suzanne Clarissa
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The company is good
Read More >Paula Winifred
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The queue time was very long, over an hour, but everything else was great!
Read More >4 /10 Average
Reviewed: Wednesday, December 18, 2024
At the Los Angeles airport location, there were long queues and poor efficiency; it took nearly an hour to get the car. On-site, I was informed that only the main driver's credit card could be used for the deposit, not MasterCard UnionPay, and only Visa UnionPay. The reservation was made under my friend's name, who is the main driver and only has MasterCard. I had prepaid for the car and had a Visa. I contacted the rental company customer service to change the main driver to me or coordinate somehow. Despite explaining the issue three times, they kept repeating: 'You need to prepare a MasterCard or Visa credit card. We're sorry, but we can't solve this.' They totally didn't understand my issue! Eventually, the on-site staff coordinated with a supervisor to use my friend's MasterCard, but it added $150 for insurance!
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
It's a large company and the car rental service is very professional. This isn't my first time renting from Avis at LAX, so the process was smooth. Nothing special to note, except this time the car was a bit dirty compared to my first rental. Overall, it was good.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Satisfied
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Overall quite good. The staff will try to sell insurance, so make sure to check the order carefully.
Read More >Ferdinand Bart
Los Angeles
8 /10 Very good
Reviewed: Wednesday, December 18, 2024
They recommended insurance and GPS. They also asked me to upgrade the car. I thought it was free, but when I saw the cost, I realized it was not free, so I kept my original option.
Read More >Matthew Horatio
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very convenient and fast.
Read More >Eileen Doherty
Los Angeles
2 /10 Poor
Reviewed: Wednesday, December 18, 2024
Pretty good
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Great service, new car.
Read More >Valentina Bethune
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The staff's service was excellent—detailed, patient, and very friendly. The vehicle was also in great condition.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
The attitude is good; they have a lot of work to do.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
After placing an order on QEEQ, walk to the left after exiting the airport to find the Avis shuttle bus. The driver drives smoothly and is very polite, even helping with the luggage upon arrival.
Read More >4 /10 Average
Reviewed: Wednesday, December 18, 2024
Average service, finding the car with the pick-up slip was troublesome.
Read More >Stanford Garcia
Los Angeles
4 /10 Average
Reviewed: Wednesday, December 18, 2024
The return location was not clearly marked.
Read More >Catherine Connor
Los Angeles
2 /10 Poor
Reviewed: Wednesday, December 18, 2024
Why pay again on-site after paying online?
Read More >4 /10 Average
Reviewed: Wednesday, December 18, 2024
At Los Angeles Airport, the staff keeps pushing additional insurance and even tried to convince us it was mandatory. Only after my strong questioning did they admit it was optional. They seem to take advantage of non-native English speakers.
The service attitude was really poor. The reserved car type was unavailable. I booked an SUV, but they recommended a Mercedes sedan instead, claiming it had a built-in GPS. What a hassle.
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
Close to the airport hotel.
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
Long queues, no free upgrades. Poor experience!
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
They added costs arbitrarily and were deceitful in communication. When I booked at the location, the total order was over $215, but upon picking up the car, the staff added over $117 in extra charges without permission. We noticed the discrepancy when picking up the car and raised objections. The staff, seeing that we were Chinese and not fluent in English, deceived us by saying the additional charge was a deposit and wouldn't need to be paid if the service wasn't used. We had our friend in the US call them, and they also confirmed it was just a deposit and there was nothing to worry about. However, when we returned the car, the bill showed a total of $333, including the $117 charge. After asking our American friend to check the pickup order, they explained that an additional $55 and $60 were possible extra charges. We verified with the rental company, who indicated that they had added road assistance and other services at the time of pickup, totaling over $117. The rental company stated they would help us file a complaint but couldn't guarantee success. This was very frustrating, and I recommend not choosing this company.
Read More >4 /10 Average
Reviewed: Wednesday, December 18, 2024
The staff were slow, and they all looked grumpy as if they hadn't slept. It took 40 minutes to get the car, which is longer than passing through US customs.
Read More >4 /10 Average
Reviewed: Wednesday, December 18, 2024
There was no FUSION available. I requested a car with a turbocharger, but they made me pay extra to rent a MUSTANG. Very dissatisfied. This doubled my budget.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
The car was in good condition, but there were many people, and I waited for ten hours to get a car. Originally, I booked a Chevrolet, but ended up with a Ford due to availability.
Read More >Michaelia Betsy
Los Angeles
8 /10 Very good
Reviewed: Wednesday, December 18, 2024
The service attitude was good, but having someone to guide when looking for the car would be better!
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Returning the car was very convenient. There was a shuttle bus to the airport that directly took you to the terminal.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Too many people picking up cars and the staff were inefficient, waited for two hours which was really frustrating. Returning the car was very easy, a small scratch on the car didn't cause any issues. The car was in great condition and very new. Overall, very satisfied.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Great service, convenient pick-up and drop-off. The car had over 10,000 kilometers on it and was not very clean, likely not washed properly.
Read More >Louise Rosalind
Los Angeles
2 /10 Poor
Reviewed: Wednesday, December 18, 2024
At Los Angeles Airport, I was inexplicably charged an additional $30 for roadside assistance despite clearly requesting no additional services. They also did not specifically inform me about this charge. I mentioned that I might return the car two hours later than scheduled, and the staff assured me that extending the return time to 4 PM would be fine with no extra cost. However, when I returned the car near San Francisco, I was charged over $40 extra for returning late. I called AVIS to inquire, but they said there was nothing they could do since I had signed without reading the details. Originally, the rental cost was around $80, but I ended up being charged over $70 more, almost doubling the price. This experience was extremely disappointing and felt deliberately deceptive. This is not my first time renting from AVIS, but the experience was so poor that it merits a very negative review.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Airport shuttle service is convenient, and the return process is extremely efficient.
Read More >Josephine Irving
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Excellent
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Multiple locations with convenient positioning, fast procedures, minimal chit-chat. Hand over the booking form, pay, take the car, and go. Overall, it's convenient and practical.
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
The queue time was quite long. When it was our turn, the staff mentioned they were hungry and needed to eat... But seeing we had waited for so long, they completed our process but pushed a lot of extra services.
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
For a 7-day rental, I returned the car two and a half days early. The Avis staff said there would be a refund, but now they deny it. How can such a company be trusted?
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very convenient and efficient. After registration, you go directly to the parking lot to pick up the car. Returning the car is even easier, someone scans your information, and it’s done in three minutes.
Read More >Lionel Johnson
Los Angeles
4 /10 Average
Reviewed: Wednesday, December 18, 2024
The distance from Los Angeles airport to the rental company is not far, but the line was too long and there were too few staff. We spent two hours just waiting in line. After getting the car, it had issues, and we had to return it to get a replacement. Altogether, it took three hours. It was exhausting and caused us to find accommodation only in the early morning!
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
I was very satisfied to get the reserved model. Returning the car at the Venetian Hotel in Las Vegas was easy; just drove to the parking lot on the 10th floor and dropped the keys in the drop box near the elevator.
Read More >Florence Bronte
Los Angeles
2 /10 Poor
Reviewed: Wednesday, December 18, 2024
They intentionally claimed that my credit cards couldn't be used. After telling me multiple times that none of my credit cards were usable, they suddenly said it was okay but increased the booking price from over $600 to over $4000. When questioned, the staff member disappeared, and after repeated negotiations, another person finally voided the transaction, but still raised the price by over $100 without any explanation. They didn't even bother to look at the printed booking order. Very bad service! The large transactions on multiple credit cards led my bank to suspect fraud, causing significant inconvenience. This car rental company has no integrity!
Read More >Truman Colclough
Los Angeles
2 /10 Poor
Reviewed: Wednesday, December 18, 2024
Booked a car in downtown Los Angeles but was told at the store that cars were only available at the airport.
Read More >Antony Rossetti
Los Angeles
8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Waited in line for over an hour.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
It's okay, but it would be better if vehicle maintenance was explained when renting.
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
Avis is good, efficient
Read More >William Bertha
Los Angeles
2 /10 Poor
Reviewed: Wednesday, December 18, 2024
ZuZuCar claimed full insurance was included, but this rental company disagreed and made us pay an additional $17 for full coverage!
Read More >4 /10 Average
Reviewed: Wednesday, December 18, 2024
Nightmare! Arrived at the pickup point 40 minutes early, waited past the scheduled pickup time, and was told the reserved car was not available, even though the full amount was paid in advance. Couldn't wait any longer, they finally gave us a smaller Ford. We had many people and a lot of luggage, and drove it for 18 days covering 8300 kilometers. It was crazy!
Read More >4 /10 Average
Reviewed: Wednesday, December 18, 2024
Arrogant attitude
Read More >Archibald Samuel
Los Angeles
6 /10 Average
Reviewed: Wednesday, December 18, 2024
Arrogant attitude
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
Double billing. I had already paid the rental fee, but they charged me again later. This serious mistake is completely unacceptable!
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
The rental company included insurance when picking up the car and required us to buy it. Thankfully, after calling QEEQ, we managed to get a refund since we had already purchased insurance through QEEQ earlier.
Read More >Jacob Jennings
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The service was quite good
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
The car rental company's service is acceptable. However, I don't speak English. The Avis staff were polite but made simple things complicated. It's my first time experiencing this while renting a car in the US. I spoke with customer service for over 10 minutes without a resolution. I'm dissatisfied with the customer service.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The staff at the store were very friendly.
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
I had already booked a seven-seater SUV with AVIS through Zuzuche and paid in advance, but when I arrived they said there were no cars available and tried to give me a four-seater. Even though I had purchased comprehensive insurance, they kept trying to sell me more insurance.
It took almost three hours from queuing to getting the car. In the end, I had to reluctantly buy additional insurance to get a seven-seater, which was actually a car that had just been returned and not yet cleaned.
This rental experience was really terrible and the service was extremely poor.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Quite patient!
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
Strongly dissatisfied. When handling the paperwork, they told us we would get a free upgrade for Christmas. We confirmed several times on the spot that there would be no extra charges for the holiday. However, after we returned the car and came back to our country, we found out they charged us $81 on the return day. Through QEEQ, we found out it was the fee for the car upgrade. We couldn't understand the contract and only had verbal confirmation. AVIS really scammed us. The AVIS staff had the appearance of a person from a certain densely populated Asian country! Be careful everyone!
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
Hidden charges
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
Waited in line for two hours
Read More >Merle Gladstone
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Excellent!
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
I bought full insurance on QEEQ, so I had to be extra careful not to buy it again at the office, which was exhausting. My poor English made it difficult, and I had to message QEEQ to confirm everything each time. The staff didn't have the patience for that. It might be less tiring to buy insurance at the office. I haven’t compared the prices, but you often end up spending extra money on trips. It’s hard to avoid.
Read More >Veromca Juliet
Los Angeles
8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Average attitude
Read More >Hilary Addison
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Friendly service
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
Decent
Read More >4 /10 Average
Reviewed: Wednesday, December 18, 2024
It took 3 hours to pick up the car in LA. Not only did I not get the car I booked—because they didn't know when it would be returned—but after switching cars, I waited another 40 minutes in the parking lot because the car hadn't been washed and needed to wait in line. The chaotic process made me question if AVIS is really a public company.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Customer service was very efficient and exceptionally friendly, making me feel very welcomed in a foreign country.
Read More >4 /10 Average
Reviewed: Wednesday, December 18, 2024
It was too slow, waited for a long time.
Read More >Sabrina Salome
Los Angeles
6 /10 Average
Reviewed: Wednesday, December 18, 2024
Overall, it was okay. The service was efficient, but I was charged hidden fees. After communicating with customer service, I got some of it back, but the final price was still higher than expected.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The car was very convenient, and the return process was extremely efficient.
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
I believe the rental car company engaged in serious deceit. I had already paid the full amount on the platform because I was worried about being cheated. When picking up the car, I explained to the employee that I didn't want to add any extras since I'd paid in full. Now I received a charge for upgrading the car and a bunch of other fees. I only rented the car for 2 days, but the company charged me much more than my two-day rental should cost. I can't accept this. I hope the platform helps me resolve this issue. Unacceptable! The platform didn't make enough effort to help me appeal!
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
The wait was very long
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
Overall, the trip was very enjoyable. The service from Zuzuche and their hotline were excellent. However, when picking up the car with a US driver's license as per the order, I was hassled by an AVIS employee who insisted on purchasing additional insurance. After contacting Zuzuche hotline, I paid the extra amount to avoid delaying the trip. The rest of the journey and car usage went smoothly. I hope Zuzuche can help me get a refund for the extra payment soon. Also, a tip: try to get service from Americans in the US, it's less complicated. Avoid seeking help from Chinese staff if possible.
Read More >Agatha MacDonald
Los Angeles
2 /10 Poor
Reviewed: Wednesday, December 18, 2024
This company is so unfair! Arrived at LAX on the 22nd and waited in line for an hour and a half. I reached the airport at 11 PM... got the car around 1 AM... the car looked new, a red Mustang 5.0, made me feel the wait was worth it! On the 23rd, around 8 PM, I parked the car to go for dinner, and when I came back at 9:30 PM, the car broke down... couldn't shift gears at all! Called them, they said they would send a tow truck and bring a new car to our place, which seemed reasonable, so we waited for the tow truck! By midnight, they told us it wasn't coming, the tow truck company refused the job, and asked us to leave the car and be present the next day for towing. (The first time they told us to leave the keys inside and just go.) They didn't even inform us what time the tow truck would come the next day... after negotiating with the parking lot for a while, they allowed the car to stay overnight... the next day around 1 PM, the tow truck finally came and swapped our car for a yellow Mustang 2.3. Our whole day was ruined... and they refused to compensate us. This was a horrible experience!!!
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
Deception and forced insurance sales
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
I still recommend insurance, it seems there was some communication issue with QEEQ.
Read More >Clare Catharine
Los Angeles
6 /10 Average
Reviewed: Wednesday, December 18, 2024
Long queue. Told them not to include GPS and insurance, but was still charged for GPS in the end.
Read More >Cecilia Arnold
Los Angeles
8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Returning the car was exceptionally quick.
Read More >Rosemary Godwin
Los Angeles
6 /10 Average
Reviewed: Wednesday, December 18, 2024
Long wait in line, average service attitude.
Read More >Nathan Thomson
Los Angeles
2 /10 Poor
Reviewed: Wednesday, December 18, 2024
They added many insurances without saying anything, even though I had already bought them on the domestic platform! The store staff didn't inform me, and the rental agreement was hard to understand. They didn't charge any fees at that time, only pre-authorized. After returning the car and boarding the plane, I received the charge notification via SMS several hours later, after the flight had landed!
Read More >Michaelia Betsy
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Satisfied
Read More >Virginia Wilson
Los Angeles
4 /10 Average
Reviewed: Wednesday, December 18, 2024
No Chinese service
Read More >Crystal Service
Los Angeles
6 /10 Average
Reviewed: Wednesday, December 18, 2024
Service was average, many Black employees, big company with an arrogant attitude.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Waited for roadside assistance for 6 hours, shivering in the cold.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Pretty good
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Satisfied
Read More >Isidore Augustine
Los Angeles
2 /10 Poor
Reviewed: Wednesday, December 18, 2024
The line was very long, took almost three hours. When it was our turn, there were no cars available, waited for another hour. No place for family to wait, sat outside, child had a fever, told them but it was no use. Waiting outside worsened the illness, later spent over a thousand dollars for medical treatment. The front desk clerk was watching movies the whole time, worst customer service I've experienced in the US. After finally getting a car, a fault light came on after 20 minutes, had to go back to exchange it, reached the hotel at dawn. Is this really the second largest car rental company in the US? More like the second to last.
Read More >Broderick Lambert
Los Angeles
2 /10 Poor
Reviewed: Wednesday, December 18, 2024
Poor
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
No expression, indifferent
Read More >Ernest Montgomery
Los Angeles
2 /10 Poor
Reviewed: Wednesday, December 18, 2024
Arrived at the rental company at 10 PM, extremely slow efficiency. Took 30 minutes to get the pickup slip with the car number. Waited at row T for an hour, asked 3 people and checked the slip, all said the car was being washed. Finally found out there was no such car, got a Mazda 3 instead.
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
I clearly told the staff not to add any additional charges. I was going to refuel the car myself. However, the staff still added the charges and deducted over $180 from me, and I haven't received any response yet.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Overall satisfied. One day, the car key got locked inside the car. The rental store staff said they didn't have a spare key and advised me to call and pay 130 on my own.
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
Chaotic
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Great car rental experience, very convenient and highly recommended.
Read More >Cleveland Daisy
Los Angeles
6 /10 Average
Reviewed: Wednesday, December 18, 2024
Too slow. Additionally, I didn't notice any scratches when picking up the car, which became an issue when returning it. Also, Mainland China car insurance is not accepted. I suggest everyone thoroughly inspect the vehicle during pickup as they can be quite difficult.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Good service. No waiting in line.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Took a few photos, looked good
Read More >Parker O'Connor
Los Angeles
2 /10 Poor
Reviewed: Wednesday, December 18, 2024
The process was long and they took advantage of the fact that English is not our native language. They said there would be no extra charges on our package, but we ended up signing anyway. They even asked us to give them the pickup slip, and when we returned the car, we found out we were charged $81.52 for insurance. Who would buy insurance worth almost half the prepaid amount of $189? It's ridiculous. Luckily, a supervisor corrected this when we reported it, but if not for another foreigner having billing issues, who knows how long it would have taken to resolve our problem.
Read More >Jocelyn Thomas
Los Angeles
2 /10 Poor
Reviewed: Wednesday, December 18, 2024
The staff had a bad attitude, avoided their own problems, and then tried to persuade customers to buy extra insurance, radio packages, and other useless things, resulting in nearly $500 in unforeseen charges.
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
I repeatedly emphasized that I didn't want any additional services, but they still charged nearly 300 USD when I returned the car, saying it was for roadside assistance and an extra tank of gas. I'm certain I didn't request those services, and I even asked during the rental process if there would be any additional fees besides the upgrade fee and was told NO. However, they charged me upon return, and there was no one to reason with. I'm puzzled as to why these charges weren't deducted when I picked up the car but only when I returned it. It's clear they are taking advantage of the fact that you might not read the contract carefully, which is very frustrating.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Pretty good
Read More >Darlene Leopold
Los Angeles
2 /10 Poor
Reviewed: Wednesday, December 18, 2024
Waited for over an hour to get the car
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
Very poor car rental service. They added extra insurance at the counter, and when I wanted to cancel it, they said it would be refunded when I returned the car. It turned out to be a scam.
Also, I booked a Ford but got a Mazda.
Read More >Ferdinand Bart
Los Angeles
2 /10 Poor
Reviewed: Wednesday, December 18, 2024
Having rented cars in many countries through the Zuzuche platform and directly from local stores, this company is the worst I've ever encountered! 1. The car model did not match our reservation (it was several tiers lower than the models listed on Zuzuche). Complaints to Zuzuche were futile (they said each country has different vehicle classification criteria, not based on price, how ridiculous!). 2. The staff was extremely inefficient. When it was finally my turn, I realized the delay was due to constant promotion of their products! Despite having already bought insurance, they kept pushing more products, warning of possible incidents if we declined — basically, scare tactics! After a 13-hour flight, we waited another half-hour in line, followed by an hour of arguing! Moreover, the staff's attitude was terrible! 3. No one showed us where the car was. We had to find it ourselves in the parking lot. The car was old, with crumbs and snacks between the seats — disgusting! 4. The platform claimed GPS was included, but upon arrival, they tried to sell us a paid GPS. When we refused, they gave us one entirely in Spanish, making it unusable!
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
Overall pretty good, but the staff promoted additional services without explaining the price change, which was a downside.
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
For these 8 days, I only drove on highways, never drove on any dirt or gravel roads. November in California is neither too hot nor too cold, how could the tire blow out?! The tires must've already had issues! The customer service is supposed to be 24/7, but no one answered at 10 PM local time! Ended up calling 911 for a tow truck! And they still mysteriously charged me money when returning the car!
Read More >Franklin Hoover
Los Angeles
6 /10 Average
Reviewed: Wednesday, December 18, 2024
Long wait time in line.
Read More >4 /10 Average
Reviewed: Wednesday, December 18, 2024
Waited in line for an hour and a half, ruined my original plans!
Read More >Taylor Cook(e)
Los Angeles
6 /10 Average
Reviewed: Wednesday, December 18, 2024
The queue was orderly and fast, but there is a suspicion that the counter staff might have misled customers. They asked me to sign, but the amount was incorrect. They explained it was the domestic package amount. Currently, it is being verified by the rental company, so the situation is still unclear.
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
Since I only had a US driver's license and not a Chinese one, Avis did not accept the order from the car rental platform. It took two hours to resolve the issue through the platform’s customer service, placing a new order and negotiating a refund for the difference. Avis customer service was not very friendly, but thanks to the platform’s customer service for their patience and solving the problem over the phone. I will use the platform again, but not Avis...
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
Clearly stated that no additional services were needed, but they added roadside assistance, incurring extra costs. No Chinese confirmation form was provided.
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
It was a really bad experience. Initially, the deposit was said to be $200, but at the store, it was changed to $250. They overcharged me $50 for fuel on the contract. When I returned the car, I filled up the gas tank, and I contacted customer service to get a refund for the extra fuel I added. I provided my credit card statement, including dates and amounts, but it was useless. They required the number of gallons, the specific gas station, and other specifics. Very poor service, in the end, I only got $30 back from the deposit. I strongly advise against choosing this rental company, AVIS is terrible, never choose them again. Very poor, will not choose this company again.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
At LAX 5/6, the staff had 6-8 groups, and the speed was quite fast.
Read More >Lance Eipstein
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Good service attitude.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Very good
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
When picking up the car, they said the reserved car wasn't cleaned yet and suggested an upgrade for eight dollars, which I accepted. However, the actual bill was $47.84. Returned the car on 7/30, and on 8/15, they charged $450, claiming there was a smoke smell in the car. This is nonsense as I don't smoke, and when I returned the car, the staff inspected it and didn't mention any smoke smell. How could it smell like smoke 15 days later? The rental car customer service was unable to resolve it, so I had to call myself. After some argument, the Avis customer service said they would refund the money. It's simply extortion.
Read More >Godfery Wheatley
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Satisfied
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Excellent car rental experience
Read More >Tammy Macaulay
Los Angeles
6 /10 Average
Reviewed: Wednesday, December 18, 2024
I guarantee I won't hesitate. I'm wondering where you're staying.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Long queue
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
The car rental company said that renting through other platforms requires an additional $300 fee. It's basically a scam.
Read More >Nathaniel Kell(e)y
Los Angeles
4 /10 Average
Reviewed: Wednesday, December 18, 2024
I rented a car for a day through Wuzuche, but I didn't expect LA traffic to be so bad. I returned the car three hours late, including the time to refuel, and was charged a total of $169.46. I don't understand why. They said if you return the car an hour late, they charge you for an entire day, which is around 400 RMB. The charges were unreasonable, and there's no Chinese customer service, so communication was difficult.
Read More >Julian Kennedy
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
A very professional car rental company with excellent service.
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
Not great, it claimed there was Chinese service, but there wasn't! The order stated that UnionPay cards were accepted, but it turned out that only Visa cards were. Also, other drivers' credit cards were not allowed, so we couldn't pick up the car. We had to rent another car, which cost over 400 yuan extra! I won't be renting from them again.
Read More >Tammy Macaulay
Los Angeles
6 /10 Average
Reviewed: Wednesday, December 18, 2024
The car pickup was slow, making customers wait for almost an hour; the car was not in good condition, as soon as we hit the highway, it warned us that a tire pressure was low, making us nervous throughout; contacting the rental car customer service to return the car, we were told they could only try to apply, with no guarantee of success; reluctantly, we had to visit a repair shop the next day to check if the tire needed repair or the car needed replacement. Initially, a repair shop employee checked the tire and suggested we change the car due to poor tire condition. Since the Los Angeles airport store was too far, we tried the Pasadena store to see if we could swap cars. However, they told us they had no available cars and found no issues with the tire after their inspection, leaving us confused. Finally, to avoid trouble, we decided to use the car temporarily but had to abandon our plan to drive to San Francisco and only explored Los Angeles and nearby areas for immediate assistance, if needed. Luckily, no major issues occurred in the following days.
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
Not great at all. The store added insurance without informing us. We chose this rental because it's in Chinese, but they only cared about taking our money without any assistance!
Read More >Camille FitzGerald
Los Angeles
8 /10 Very good
Reviewed: Wednesday, December 18, 2024
The process was quite fast even though the customer service staff were chatting, it didn't take long. I chose a Ford but got a Nissan, which was new and easy to drive. When returning the car, the person at the lot intentionally made things difficult by saying my order was closed by someone else. When I went inside, they said it wasn't closed and sent me back out to ask him. This back-and-forth happened three times until someone inside came out to help me and I finally got a number to complete the return process. The lady inside firmly said the order was fine, and only then did the man, with a cunning look, write down the number. I was already in a rush to catch a flight, and this made my experience quite bad! If none of these issues had occurred, it would have been great!
Read More >4 /10 Average
Reviewed: Wednesday, December 18, 2024
The staff's attitude was okay, but there were a lot of customers at Los Angeles airport and very few staff members. I had to wait in line for two hours.
Read More >Bernard Sara(h)
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Professional staff with great attitude.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very good service attitude
Read More >4 /10 Average
Reviewed: Wednesday, December 18, 2024
They promised that a US driver's license is sufficient to rent a car, but in reality, they did not allow it. Ended up renting a car on-site and was pressured to buy various insurances.
Read More >Ursula Partridge
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very good
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Okay
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very reliable!
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Good
Read More >Lester Melville
Los Angeles
2 /10 Poor
Reviewed: Wednesday, December 18, 2024
Poor experience. I asked the shuttle bus driver which terminal to go to when boarding, but the driver's announcement was too quiet, causing me to miss my stop. The driver did not ensure that passengers alighted at the correct spot, and we ended up circling back to the rental site. I missed my flight. When I asked the driver if I had missed my stop, we were already back at the starting point. The driver said I should have sat in the front row to hear the announcements. Missing my flight was an incredibly bad experience!
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very satisfied
Read More >Natalie Springhall
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very satisfied! I booked a CAMRY, but I got a RAV4. Waited in line for 20 minutes. The car was very new and clean.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Quite good
Read More >4 /10 Average
Reviewed: Wednesday, December 18, 2024
Poor attitude
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
The waiting time was quite long!
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Staff were patient despite my poor English speaking skills.
Read More >Werner Bloomer
Los Angeles
8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Booked through QEEQ for 3 days at $183, arrived an hour early and the bill changed to over $220. Told them I rented for 3 full days but they couldn't adjust it, issuing the bill for 3 days and 1 hour. Not sure if the problem was with the system or the staff. After signing and swiping my card, I saw a charge of $266. Didn't have time to argue, so drove off feeling ripped off. On the third day, I returned the car an hour and a half early, received a message saying the charge changed to around $182. I'm really not sure how to rate Avis.
Read More >Hamiltion O'Connor
Los Angeles
2 /10 Poor
Reviewed: Wednesday, December 18, 2024
Avis in Los Angeles was the worst car rental experience I've ever had. Avoid if possible. Long wait times and deceptive customer service.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The service was okay, and they did try to sell insurance. Just inform the store that you already have insurance via the platform.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Fast service
Read More >Violet Trollpoe
Los Angeles
8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Satisfied. There were no Camrys available, so they upgraded us for free to a June 2023 SUV Murano. The vehicle was very new and extremely comfortable.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Decent
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Renting was convenient, and the car was very new.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very satisfied, everything went smoothly! Our car window got smashed in Salt Lake City, and the process of getting a replacement was quick and easy. A staff member asked if the details were sent to the email, and I said yes. Just dropped the keys off and we were done. Quite simple. The vehicle had unlimited mileage, so we could drive anywhere. Picking up and returning the car was super convenient, and the shuttle service was great too!
Read More >Dominic Harrington
Los Angeles
2 /10 Poor
Reviewed: Wednesday, December 18, 2024
I reserved a RAV4 which is an F group vehicle, but was given an HRV which is a C group vehicle, resulting in a downgrade. The wait time was extremely long, and the whole process took nearly two hours.
Read More >Kennedy Samson
Los Angeles
8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Very satisfactory
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Waited nearly an hour to pick up the car. The staff was very friendly, but we were tricked because of the language barrier. Be sure to use translation software to read the terms before signing.
Read More >Ronald Augustus
Los Angeles
8 /10 Very good
Reviewed: Wednesday, December 18, 2024
The car rental company's service was pretty good, and there were no upsells during the pickup.
Read More >Duncan Leacock
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The rental process is convenient, service is enthusiastic, and procedures are simple and efficient.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
The wait time for picking up the car was a bit long.
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
Waited in line for over two hours to pick up the car. The staff had a very poor attitude and aggressively pushed additional services like roadside assistance and ETC. The car had only half a tank of gas at pickup, and the final bill was $140 more than expected. This company is not trustworthy, be cautious.
Read More >Dean Humphr(e)y
Los Angeles
8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Okay
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
Waited for two hours, AVIS had only 3-4 counters open. Everyone in the room waited an average of one and a half to two hours. A week ago, my friend also rented here and waited for two hours. AVIS has no intention of speeding up or improving the service. If you want fast service, definitely avoid AVIS at Los Angeles.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Quite good, professional and attentive service
Read More >Crystal Constance
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Comparing a few companies, AVIS is the best!
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
Had to wait about half an hour to pick up the car, and was overcharged when returning it
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very good.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The wait time in line was a bit long.
Read More >Louise Rosalind
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Satisfied.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
It's acceptable. There was no Chinese translator on site, making communication difficult for those with limited English. Many places, including banks and hospitals, have this issue. It would be great to have translation devices on site; it's not a complicated thing!
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
There were no queues that day, the process went smoothly
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very satisfied, the vehicle was well-maintained
Read More >Andrew Robinson
Los Angeles
2 /10 Poor
Reviewed: Wednesday, December 18, 2024
AVIS is a well-known car rental company, and I've used them before, thinking they should be fine. However, in late March, I rented a car at Los Angeles Airport and encountered an unprecedented situation. Arriving at the AVIS airport rental point around 3 PM, I saw a long queue at the counter, nearly extending out the door. After about an hour of waiting, I finally completed the paperwork. I thought I could just take the contract outside and pick up a car, but was told by the staff there that I needed to wait another 1-2 hours for the car. I was shocked and only then noticed many others waiting for cars. Eventually, I got the car after 6 PM. Not only was the pickup slow, but returning the car also had issues. About a week after returning the car, I found a $102 charge from AVIS on my credit card. Customer service said it was for refueling since the car was returned without a full tank. However, I clearly returned it with a full tank, which was checked by the staff at the return point. After providing evidence and having customer service contact AVIS, I finally got the $102 refunded to my credit card last week. Kudos to the rental service's customer support for their responsibility and efficiency.
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
The return policy is too rigid and inflexible.
Read More >Abraham Bronte
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Big brands are still trustworthy.
Read More >Merlin Pearson
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very satisfied
Read More >Maxine Commons
Los Angeles
8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Avis is generally okay, but the branch at the airport is quite average. What car you get depends on luck. Overall, the mileage on the cars is relatively new, but the interiors are not cleaned for you. The car pickup process requires minimal paperwork, just a translated document, and it's better to print it out. My advice is to buy full insurance on QEEQ and say 'No' to any additional offers at the store to avoid hassles with deductions.
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
There were too many people in line, waited for over half an hour. The staff repeatedly recommended insurance even though I informed them I already bought it from Zuzuche.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very satisfied
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Very good
Read More >Jonathan Sawyer
Los Angeles
8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Good experience, I always choose QEEQ for self-driving trips abroad.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Satisfied
Read More >9 /10 Excellent
Reviewed: Wednesday, December 18, 2024
too long wating time
Read More >Louise Rosalind
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The overall service was quick and efficient, typical American style. No dragging, great job!
Read More >Lance Eipstein
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Maybe because I picked up the car early in the morning, the process was very slow. But fortunately, I wasn't in a hurry.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
It's okay
Read More >Jacqueline Huggins
Los Angeles
4 /10 Average
Reviewed: Wednesday, December 18, 2024
We agreed to pick up the car a bit earlier and return it on time, charging by the day. However, when returning the car (because we picked it up two hours early), they charged us for two days, which seems like a clear case of malice.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Satisfied
Read More >Susanna Tomlinson
Los Angeles
8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Quite satisfied.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Simple procedure
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Satisfied
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very good and slick operation at LAX
Read More >Clyde Zephaniah
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Don't buy e-toll, it's too expensive at 12 dollars a day.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very satisfied, the car is new, spacious, and clean.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Quite satisfied
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very satisfied
Read More >4 /10 Average
Reviewed: Wednesday, December 18, 2024
Tried to give me a dirty heavily damaged Malibu and when I asked for another. I was told by a very rude guy that I’m renting a USED car! The car was so dirty and damaged that I insisted and was finally given a presentable car.
Read More >Bernice Virginia
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Highly satisfied
Read More >Elizabeth Longfellow
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
There were too many people, had to queue up, everything else was fine.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Good
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Extremely satisfied
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Good.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Avis service was good, but I rented a Camry and got a Malibu XL... a fighter jet. On the way to Las Vegas, the warning lights came on and it lost power, felt like the turbo was broken.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Satisfactory
Read More >Justin Maugham
Los Angeles
4 /10 Average
Reviewed: Wednesday, December 18, 2024
Avis is overall pretty good. I use it often.
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
Had to wait in line for an hour late at night. The additional driver option in the order was missing, and had to resolve it through Zuzuche. The final solution was to pay upfront and get reimbursed after completing the order.
Read More >Pag Christiana
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The process was smooth. Although we arrived late, we still got an upgraded model of a Hyundai Santa Fe.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Overall service is decent.
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
Arrived at night, had to wait in line for 1 hour and 30 minutes to get the car
Read More >Wendell Nehemiah
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The car return process was quick and the service attitude was great. Especially during the car rental, the staff were very friendly and chatty. However, after returning the car, I received an email about being charged 9 units for something.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
The initial car was not as good as expected - it had a few minor dents, some scratches and marks on the outside. The cabin and interior was however clean and the vehicle drove well. There was a bit of wait- time at the location due to customer volume. However, the staff were courteous and helpful. The uploaded pictures show the first vehicle and the second one we changed.
Read More >7 /10 Good
Reviewed: Wednesday, December 18, 2024
The car collection was terrible with very off hand designator who told us our car either this or that and no other choice. car had dents and scratches which he was off hand about
Also the car had no oil and a warning light came on and I had to put 4 litres of oil in the engine.
Buick Envision car - avoid !!
Read More >S.Hernandez Amaral
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Todo estuvo excelente!
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very good
Read More >Leonard Christy
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The salesperson was not very pushy, quite comfortable.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
There was some trouble communicating due to language barriers when picking up the car, but the staff were very patient in explaining everything. The car provided as per our reservation didn't meet our needs, so they helped us upgrade to a newer, larger SUV. The trip went smoothly without any issues. When returning the car, we just filled up the tank as per the contract and cleaned the car a bit. It only took a minute to complete the return at the designated location, which was very convenient. It's best to rent from a big company like Avis; they are well-organized, and both picking up and returning the car are straightforward.
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
I filled the gas tank before returning the car and confirmed with the staff that everything was okay, but still got charged an additional $20 for fuel! Ridiculous!
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
The AVIS staff did not inform us what the TAB (car accessory) was before listing it on the contract; later we found out it was a GPS. They failed to inform us in advance. However, the staff was very detailed when recommending vehicle upgrades and additional insurance options.
Read More >4 /10 Average
Reviewed: Wednesday, December 18, 2024
The office overcharged me. The rental agreement was not clearly communicated with the local rental company.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
The car was very new, with only 20,000 kilometers on it. Picking up and returning the car was very convenient. Avis strongly recommended us to rent a GPS, but since the BMW i-Drive system comes with onboard GPS, it felt a bit like a rip-off. However, we ended up renting it because their GPS supported 4G Wi-Fi hotspots and free international calls, though we only used it for internet and calls.
Read More >Virginia Alerander
Los Angeles
8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Not bad. There's a shuttle bus from the airport to the rental car company. Just a short wait, and it goes directly there. The staff were very friendly and everything was orderly. The only issue was that there were quite a few people in line. We had to wait for almost half an hour to get our turn.
Read More >Clare Catharine
Los Angeles
6 /10 Average
Reviewed: Wednesday, December 18, 2024
I am originally one of their preferred members. A black employee at the car rental took my credit card and charged me $213.55, then asked me to sign the contract and pushed various insurances on me. I noticed that the $60.55 extra charge was actually a one-way fee, which was already included in my reservation price. After repeatedly explaining this to him and having others check it, they finally completed my rental agreement. The extra charge of $60.55 has still not been refunded to my credit card. Returning the car was very convenient; just park it yourself and inform the front desk at the hotel where I was staying. They upgraded my vehicle to a full-size for free since there were no mid-size cars available. The car was in good condition, practically new as it was bought just two months ago.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Satisfied
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