Very good and slick operation at LAX

Easily the best booking platform for car hire

We agreed to pick up the car a bit earlier and return it on time, charging by the day. However, when returning the car (because we picked it up two hours early), they charged us for two days, which seems like a clear case of malice.

Since I only had a US driver's license and not a Chinese one, Avis did not accept the order from the car rental platform. It took two hours to resolve the issue through the platform’s customer service, placing a new order and negotiating a refund for the difference. Avis customer service was not very friendly, but thanks to the platform’s customer service for their patience and solving the problem over the phone. I will use the platform again, but not Avis...

At Los Angeles Airport, I was inexplicably charged an additional $30 for roadside assistance despite clearly requesting no additional services. They also did not specifically inform me about this charge. I mentioned that I might return the car two hours later than scheduled, and the staff assured me that extending the return time to 4 PM would be fine with no extra cost. However, when I returned the car near San Francisco, I was charged over $40 extra for returning late. I called AVIS to inquire, but they said there was nothing they could do since I had signed without reading the details. Originally, the rental cost was around $80, but I ended up being charged over $70 more, almost doubling the price. This experience was extremely disappointing and felt deliberately deceptive. This is not my first time renting from AVIS, but the experience was so poor that it merits a very negative review.

Very straightforward. Once I got to the rental centre, the guy at the desk was very efficient. I had to wait about 15 mins for the car but that wasn't a problem at all. All very easy

It was easy enough. A smooth process all the way throughout