Had to wait about half an hour to pick up the car, and was overcharged when returning it

Very satisfactory

The staff's attitude was okay, but there were a lot of customers at Los Angeles airport and very few staff members. I had to wait in line for two hours.

I rented a car for a day through Wuzuche, but I didn't expect LA traffic to be so bad. I returned the car three hours late, including the time to refuel, and was charged a total of $169.46. I don't understand why. They said if you return the car an hour late, they charge you for an entire day, which is around 400 RMB. The charges were unreasonable, and there's no Chinese customer service, so communication was difficult.

Clearly stated that no additional services were needed, but they added roadside assistance, incurring extra costs. No Chinese confirmation form was provided.