Quality car hire from reputable company at competitive rate

I reserved a RAV4 which is an F group vehicle, but was given an HRV which is a C group vehicle, resulting in a downgrade. The wait time was extremely long, and the whole process took nearly two hours.

Having rented cars in many countries through the Zuzuche platform and directly from local stores, this company is the worst I've ever encountered! 1. The car model did not match our reservation (it was several tiers lower than the models listed on Zuzuche). Complaints to Zuzuche were futile (they said each country has different vehicle classification criteria, not based on price, how ridiculous!). 2. The staff was extremely inefficient. When it was finally my turn, I realized the delay was due to constant promotion of their products! Despite having already bought insurance, they kept pushing more products, warning of possible incidents if we declined — basically, scare tactics! After a 13-hour flight, we waited another half-hour in line, followed by an hour of arguing! Moreover, the staff's attitude was terrible! 3. No one showed us where the car was. We had to find it ourselves in the parking lot. The car was old, with crumbs and snacks between the seats — disgusting! 4. The platform claimed GPS was included, but upon arrival, they tried to sell us a paid GPS. When we refused, they gave us one entirely in Spanish, making it unusable!

Waited for roadside assistance for 6 hours, shivering in the cold.

Double billing. I had already paid the rental fee, but they charged me again later. This serious mistake is completely unacceptable!

The staff's service was excellent—detailed, patient, and very friendly. The vehicle was also in great condition.