The initial car was not as good as expected - it had a few minor dents, some scratches and marks on the outside. The cabin and interior was however clean and the vehicle drove well. There was a bit of wait- time at the location due to customer volume. However, the staff were courteous and helpful. The uploaded pictures show the first vehicle and the second one we changed.

It was a great booking platform. I did have initial concerns of the authenticity and integrity of the platform, but it all worked out very well. The option I chose included all the relevant insurance coverage as well as local costs for rental in California. This made the booking so much more convenient and I did not have to pay any extra fees. I was however billed an extra $23 for what was described as 'non-pkg' costs. These costs were not detailed in the final statement. QEEQ is really a good booking platform which I will definitely use for future travels.

It's acceptable. There was no Chinese translator on site, making communication difficult for those with limited English. Many places, including banks and hospitals, have this issue. It would be great to have translation devices on site; it's not a complicated thing!

Booked through QEEQ for 3 days at $183, arrived an hour early and the bill changed to over $220. Told them I rented for 3 full days but they couldn't adjust it, issuing the bill for 3 days and 1 hour. Not sure if the problem was with the system or the staff. After signing and swiping my card, I saw a charge of $266. Didn't have time to argue, so drove off feeling ripped off. On the third day, I returned the car an hour and a half early, received a message saying the charge changed to around $182. I'm really not sure how to rate Avis.

The car rental company's service is acceptable. However, I don't speak English. The Avis staff were polite but made simple things complicated. It's my first time experiencing this while renting a car in the US. I spoke with customer service for over 10 minutes without a resolution. I'm dissatisfied with the customer service.

I am originally one of their preferred members. A black employee at the car rental took my credit card and charged me $213.55, then asked me to sign the contract and pushed various insurances on me. I noticed that the $60.55 extra charge was actually a one-way fee, which was already included in my reservation price. After repeatedly explaining this to him and having others check it, they finally completed my rental agreement. The extra charge of $60.55 has still not been refunded to my credit card. Returning the car was very convenient; just park it yourself and inform the front desk at the hotel where I was staying. They upgraded my vehicle to a full-size for free since there were no mid-size cars available. The car was in good condition, practically new as it was bought just two months ago.