Waited nearly an hour to pick up the car. The staff was very friendly, but we were tricked because of the language barrier. Be sure to use translation software to read the terms before signing.

Poor experience. I asked the shuttle bus driver which terminal to go to when boarding, but the driver's announcement was too quiet, causing me to miss my stop. The driver did not ensure that passengers alighted at the correct spot, and we ended up circling back to the rental site. I missed my flight. When I asked the driver if I had missed my stop, we were already back at the starting point. The driver said I should have sat in the front row to hear the announcements. Missing my flight was an incredibly bad experience!

The staff's attitude was okay, but there were a lot of customers at Los Angeles airport and very few staff members. I had to wait in line for two hours.

Average attitude

Multiple locations with convenient positioning, fast procedures, minimal chit-chat. Hand over the booking form, pay, take the car, and go. Overall, it's convenient and practical.