Poor attitude

I rented a car for a day through Wuzuche, but I didn't expect LA traffic to be so bad. I returned the car three hours late, including the time to refuel, and was charged a total of $169.46. I don't understand why. They said if you return the car an hour late, they charge you for an entire day, which is around 400 RMB. The charges were unreasonable, and there's no Chinese customer service, so communication was difficult.

I clearly told the staff not to add any additional charges. I was going to refuel the car myself. However, the staff still added the charges and deducted over $180 from me, and I haven't received any response yet.

The queue time was quite long. When it was our turn, the staff mentioned they were hungry and needed to eat... But seeing we had waited for so long, they completed our process but pushed a lot of extra services.

I am originally one of their preferred members. A black employee at the car rental took my credit card and charged me $213.55, then asked me to sign the contract and pushed various insurances on me. I noticed that the $60.55 extra charge was actually a one-way fee, which was already included in my reservation price. After repeatedly explaining this to him and having others check it, they finally completed my rental agreement. The extra charge of $60.55 has still not been refunded to my credit card. Returning the car was very convenient; just park it yourself and inform the front desk at the hotel where I was staying. They upgraded my vehicle to a full-size for free since there were no mid-size cars available. The car was in good condition, practically new as it was bought just two months ago.