Booked through QEEQ for 3 days at $183, arrived an hour early and the bill changed to over $220. Told them I rented for 3 full days but they couldn't adjust it, issuing the bill for 3 days and 1 hour. Not sure if the problem was with the system or the staff. After signing and swiping my card, I saw a charge of $266. Didn't have time to argue, so drove off feeling ripped off. On the third day, I returned the car an hour and a half early, received a message saying the charge changed to around $182. I'm really not sure how to rate Avis.

The process was quite fast even though the customer service staff were chatting, it didn't take long. I chose a Ford but got a Nissan, which was new and easy to drive. When returning the car, the person at the lot intentionally made things difficult by saying my order was closed by someone else. When I went inside, they said it wasn't closed and sent me back out to ask him. This back-and-forth happened three times until someone inside came out to help me and I finally got a number to complete the return process. The lady inside firmly said the order was fine, and only then did the man, with a cunning look, write down the number. I was already in a rush to catch a flight, and this made my experience quite bad! If none of these issues had occurred, it would have been great!

At Los Angeles Airport, the staff keeps pushing additional insurance and even tried to convince us it was mandatory. Only after my strong questioning did they admit it was optional. They seem to take advantage of non-native English speakers. The service attitude was really poor. The reserved car type was unavailable. I booked an SUV, but they recommended a Mercedes sedan instead, claiming it had a built-in GPS. What a hassle.

The company is good

The return process was quicker and simpler than I expected.