Los Angeles

Avis is overall pretty good. I use it often.

Good

Having rented cars in many countries through the Zuzuche platform and directly from local stores, this company is the worst I've ever encountered! 1. The car model did not match our reservation (it was several tiers lower than the models listed on Zuzuche). Complaints to Zuzuche were futile (they said each country has different vehicle classification criteria, not based on price, how ridiculous!). 2. The staff was extremely inefficient. When it was finally my turn, I realized the delay was due to constant promotion of their products! Despite having already bought insurance, they kept pushing more products, warning of possible incidents if we declined — basically, scare tactics! After a 13-hour flight, we waited another half-hour in line, followed by an hour of arguing! Moreover, the staff's attitude was terrible! 3. No one showed us where the car was. We had to find it ourselves in the parking lot. The car was old, with crumbs and snacks between the seats — disgusting! 4. The platform claimed GPS was included, but upon arrival, they tried to sell us a paid GPS. When we refused, they gave us one entirely in Spanish, making it unusable!

Returning the car was very convenient. There was a shuttle bus to the airport that directly took you to the terminal.

The car was in good condition, but there were many people, and I waited for ten hours to get a car. Originally, I booked a Chevrolet, but ended up with a Ford due to availability.