West Coast

The process was quite fast even though the customer service staff were chatting, it didn't take long. I chose a Ford but got a Nissan, which was new and easy to drive. When returning the car, the person at the lot intentionally made things difficult by saying my order was closed by someone else. When I went inside, they said it wasn't closed and sent me back out to ask him. This back-and-forth happened three times until someone inside came out to help me and I finally got a number to complete the return process. The lady inside firmly said the order was fine, and only then did the man, with a cunning look, write down the number. I was already in a rush to catch a flight, and this made my experience quite bad! If none of these issues had occurred, it would have been great!

Arrived at the rental company at 10 PM, extremely slow efficiency. Took 30 minutes to get the pickup slip with the car number. Waited at row T for an hour, asked 3 people and checked the slip, all said the car was being washed. Finally found out there was no such car, got a Mazda 3 instead.

No expression, indifferent

Booked a car in downtown Los Angeles but was told at the store that cars were only available at the airport.

All absolutely fine, no up-sell attempts. However because we’d booked through Qeeq they wouldn’t allow us to register at the Preferred counter with our Presidents membership, had to walk to the other building and queue again.

Unfortunate that we can’t connect our Avis preferred number on the booking like we can with other agencies. Sadly for that reason I won’t use Qeeq again for Avis. Everything else absolutely fine.