Staff were patient despite my poor English speaking skills.

They promised that a US driver's license is sufficient to rent a car, but in reality, they did not allow it. Ended up renting a car on-site and was pressured to buy various insurances.

When picking up the car, they said the reserved car wasn't cleaned yet and suggested an upgrade for eight dollars, which I accepted. However, the actual bill was $47.84. Returned the car on 7/30, and on 8/15, they charged $450, claiming there was a smoke smell in the car. This is nonsense as I don't smoke, and when I returned the car, the staff inspected it and didn't mention any smoke smell. How could it smell like smoke 15 days later? The rental car customer service was unable to resolve it, so I had to call myself. After some argument, the Avis customer service said they would refund the money. It's simply extortion.

Having rented cars in many countries through the Zuzuche platform and directly from local stores, this company is the worst I've ever encountered! 1. The car model did not match our reservation (it was several tiers lower than the models listed on Zuzuche). Complaints to Zuzuche were futile (they said each country has different vehicle classification criteria, not based on price, how ridiculous!). 2. The staff was extremely inefficient. When it was finally my turn, I realized the delay was due to constant promotion of their products! Despite having already bought insurance, they kept pushing more products, warning of possible incidents if we declined — basically, scare tactics! After a 13-hour flight, we waited another half-hour in line, followed by an hour of arguing! Moreover, the staff's attitude was terrible! 3. No one showed us where the car was. We had to find it ourselves in the parking lot. The car was old, with crumbs and snacks between the seats — disgusting! 4. The platform claimed GPS was included, but upon arrival, they tried to sell us a paid GPS. When we refused, they gave us one entirely in Spanish, making it unusable!

Very straightforward. Once I got to the rental centre, the guy at the desk was very efficient. I had to wait about 15 mins for the car but that wasn't a problem at all. All very easy

It was easy enough. A smooth process all the way throughout