The rental process is convenient, service is enthusiastic, and procedures are simple and efficient.

The staff's attitude was okay, but there were a lot of customers at Los Angeles airport and very few staff members. I had to wait in line for two hours.

I repeatedly emphasized that I didn't want any additional services, but they still charged nearly 300 USD when I returned the car, saying it was for roadside assistance and an extra tank of gas. I'm certain I didn't request those services, and I even asked during the rental process if there would be any additional fees besides the upgrade fee and was told NO. However, they charged me upon return, and there was no one to reason with. I'm puzzled as to why these charges weren't deducted when I picked up the car but only when I returned it. It's clear they are taking advantage of the fact that you might not read the contract carefully, which is very frustrating.

Long wait in line, average service attitude.

I still recommend insurance, it seems there was some communication issue with QEEQ.