25 Days Road Trip in the Western USA, Picked Up Car at Los Angeles Airport, Returned at San Francisc

Very satisfied

Fast service

There was no FUSION available. I requested a car with a turbocharger, but they made me pay extra to rent a MUSTANG. Very dissatisfied. This doubled my budget.

Average service, finding the car with the pick-up slip was troublesome.

I am originally one of their preferred members. A black employee at the car rental took my credit card and charged me $213.55, then asked me to sign the contract and pushed various insurances on me. I noticed that the $60.55 extra charge was actually a one-way fee, which was already included in my reservation price. After repeatedly explaining this to him and having others check it, they finally completed my rental agreement. The extra charge of $60.55 has still not been refunded to my credit card. Returning the car was very convenient; just park it yourself and inform the front desk at the hotel where I was staying. They upgraded my vehicle to a full-size for free since there were no mid-size cars available. The car was in good condition, practically new as it was bought just two months ago.