The return policy is too rigid and inflexible.

Very satisfied, everything went smoothly! Our car window got smashed in Salt Lake City, and the process of getting a replacement was quick and easy. A staff member asked if the details were sent to the email, and I said yes. Just dropped the keys off and we were done. Quite simple. The vehicle had unlimited mileage, so we could drive anywhere. Picking up and returning the car was super convenient, and the shuttle service was great too!

Long queue. Told them not to include GPS and insurance, but was still charged for GPS in the end.

Great service, convenient pick-up and drop-off. The car had over 10,000 kilometers on it and was not very clean, likely not washed properly.

Too many people picking up cars and the staff were inefficient, waited for two hours which was really frustrating. Returning the car was very easy, a small scratch on the car didn't cause any issues. The car was in great condition and very new. Overall, very satisfied.