Good.

Very satisfied, everything went smoothly! Our car window got smashed in Salt Lake City, and the process of getting a replacement was quick and easy. A staff member asked if the details were sent to the email, and I said yes. Just dropped the keys off and we were done. Quite simple. The vehicle had unlimited mileage, so we could drive anywhere. Picking up and returning the car was super convenient, and the shuttle service was great too!

For these 8 days, I only drove on highways, never drove on any dirt or gravel roads. November in California is neither too hot nor too cold, how could the tire blow out?! The tires must've already had issues! The customer service is supposed to be 24/7, but no one answered at 10 PM local time! Ended up calling 911 for a tow truck! And they still mysteriously charged me money when returning the car!

I filled the gas tank before returning the car and confirmed with the staff that everything was okay, but still got charged an additional $20 for fuel! Ridiculous!

The staff's service was excellent—detailed, patient, and very friendly. The vehicle was also in great condition.