There was some trouble communicating due to language barriers when picking up the car, but the staff were very patient in explaining everything. The car provided as per our reservation didn't meet our needs, so they helped us upgrade to a newer, larger SUV. The trip went smoothly without any issues. When returning the car, we just filled up the tank as per the contract and cleaned the car a bit. It only took a minute to complete the return at the designated location, which was very convenient. It's best to rent from a big company like Avis; they are well-organized, and both picking up and returning the car are straightforward.
I was duped by the assistant who sold me additional breakdown cover without me knowing about it. I did sign the contract, but did not see that she had added this , despite the fact that I made it clear that I did not want / need any extras
About QEEQ:8.0/10
The customer service response was quick but not helpful
Car not available on arrival long queue for vehicle to be handed over
About QEEQ:10.0/10
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