Good service attitude.

They intentionally claimed that my credit cards couldn't be used. After telling me multiple times that none of my credit cards were usable, they suddenly said it was okay but increased the booking price from over $600 to over $4000. When questioned, the staff member disappeared, and after repeated negotiations, another person finally voided the transaction, but still raised the price by over $100 without any explanation. They didn't even bother to look at the printed booking order. Very bad service! The large transactions on multiple credit cards led my bank to suspect fraud, causing significant inconvenience. This car rental company has no integrity!

At Los Angeles Airport, I was inexplicably charged an additional $30 for roadside assistance despite clearly requesting no additional services. They also did not specifically inform me about this charge. I mentioned that I might return the car two hours later than scheduled, and the staff assured me that extending the return time to 4 PM would be fine with no extra cost. However, when I returned the car near San Francisco, I was charged over $40 extra for returning late. I called AVIS to inquire, but they said there was nothing they could do since I had signed without reading the details. Originally, the rental cost was around $80, but I ended up being charged over $70 more, almost doubling the price. This experience was extremely disappointing and felt deliberately deceptive. This is not my first time renting from AVIS, but the experience was so poor that it merits a very negative review.

The queue was too long

Like: We booked three 'Mustang or similar' and 'Chevrolet Tahoe or similar' so they gave us a Mustangs and Tahoe. That`s was exactly what we looking for.
Dislike: 1. The car has 40-50% of gas in tank. 2. The employee tried hard to sell additional insurance. It's annoying. 3. About 20 min was wait in a line plus about 40 min waiting for a car on parking lot.