LA-Grand Canyon-Page-Las Vegas

The salesperson was not very pushy, quite comfortable.

Big brands are still trustworthy.

AVIS is a well-known car rental company, and I've used them before, thinking they should be fine. However, in late March, I rented a car at Los Angeles Airport and encountered an unprecedented situation. Arriving at the AVIS airport rental point around 3 PM, I saw a long queue at the counter, nearly extending out the door. After about an hour of waiting, I finally completed the paperwork. I thought I could just take the contract outside and pick up a car, but was told by the staff there that I needed to wait another 1-2 hours for the car. I was shocked and only then noticed many others waiting for cars. Eventually, I got the car after 6 PM. Not only was the pickup slow, but returning the car also had issues. About a week after returning the car, I found a $102 charge from AVIS on my credit card. Customer service said it was for refueling since the car was returned without a full tank. However, I clearly returned it with a full tank, which was checked by the staff at the return point. After providing evidence and having customer service contact AVIS, I finally got the $102 refunded to my credit card last week. Kudos to the rental service's customer support for their responsibility and efficiency.

Okay

This company is so unfair! Arrived at LAX on the 22nd and waited in line for an hour and a half. I reached the airport at 11 PM... got the car around 1 AM... the car looked new, a red Mustang 5.0, made me feel the wait was worth it! On the 23rd, around 8 PM, I parked the car to go for dinner, and when I came back at 9:30 PM, the car broke down... couldn't shift gears at all! Called them, they said they would send a tow truck and bring a new car to our place, which seemed reasonable, so we waited for the tow truck! By midnight, they told us it wasn't coming, the tow truck company refused the job, and asked us to leave the car and be present the next day for towing. (The first time they told us to leave the keys inside and just go.) They didn't even inform us what time the tow truck would come the next day... after negotiating with the parking lot for a while, they allowed the car to stay overnight... the next day around 1 PM, the tow truck finally came and swapped our car for a yellow Mustang 2.3. Our whole day was ruined... and they refused to compensate us. This was a horrible experience!!!