Los Angeles, Irvine

Avis service was good, but I rented a Camry and got a Malibu XL... a fighter jet. On the way to Las Vegas, the warning lights came on and it lost power, felt like the turbo was broken.

It's acceptable. There was no Chinese translator on site, making communication difficult for those with limited English. Many places, including banks and hospitals, have this issue. It would be great to have translation devices on site; it's not a complicated thing!

Poor attitude

It was a really bad experience. Initially, the deposit was said to be $200, but at the store, it was changed to $250. They overcharged me $50 for fuel on the contract. When I returned the car, I filled up the gas tank, and I contacted customer service to get a refund for the extra fuel I added. I provided my credit card statement, including dates and amounts, but it was useless. They required the number of gallons, the specific gas station, and other specifics. Very poor service, in the end, I only got $30 back from the deposit. I strongly advise against choosing this rental company, AVIS is terrible, never choose them again. Very poor, will not choose this company again.

Very satisfied with the car rental experience, fast and convenient.