The AVIS staff did not inform us what the TAB (car accessory) was before listing it on the contract; later we found out it was a GPS. They failed to inform us in advance. However, the staff was very detailed when recommending vehicle upgrades and additional insurance options.

Satisfied. There were no Camrys available, so they upgraded us for free to a June 2023 SUV Murano. The vehicle was very new and extremely comfortable.

Poor experience. I asked the shuttle bus driver which terminal to go to when boarding, but the driver's announcement was too quiet, causing me to miss my stop. The driver did not ensure that passengers alighted at the correct spot, and we ended up circling back to the rental site. I missed my flight. When I asked the driver if I had missed my stop, we were already back at the starting point. The driver said I should have sat in the front row to hear the announcements. Missing my flight was an incredibly bad experience!

Chaotic

Hidden charges