Within Los Angeles City, Disneyland

Avis is overall pretty good. I use it often.

I bought full insurance on QEEQ, so I had to be extra careful not to buy it again at the office, which was exhausting. My poor English made it difficult, and I had to message QEEQ to confirm everything each time. The staff didn't have the patience for that. It might be less tiring to buy insurance at the office. I haven’t compared the prices, but you often end up spending extra money on trips. It’s hard to avoid.

Strongly dissatisfied. When handling the paperwork, they told us we would get a free upgrade for Christmas. We confirmed several times on the spot that there would be no extra charges for the holiday. However, after we returned the car and came back to our country, we found out they charged us $81 on the return day. Through QEEQ, we found out it was the fee for the car upgrade. We couldn't understand the contract and only had verbal confirmation. AVIS really scammed us. The AVIS staff had the appearance of a person from a certain densely populated Asian country! Be careful everyone!

The queue time was quite long. When it was our turn, the staff mentioned they were hungry and needed to eat... But seeing we had waited for so long, they completed our process but pushed a lot of extra services.

At Los Angeles Airport, I was inexplicably charged an additional $30 for roadside assistance despite clearly requesting no additional services. They also did not specifically inform me about this charge. I mentioned that I might return the car two hours later than scheduled, and the staff assured me that extending the return time to 4 PM would be fine with no extra cost. However, when I returned the car near San Francisco, I was charged over $40 extra for returning late. I called AVIS to inquire, but they said there was nothing they could do since I had signed without reading the details. Originally, the rental cost was around $80, but I ended up being charged over $70 more, almost doubling the price. This experience was extremely disappointing and felt deliberately deceptive. This is not my first time renting from AVIS, but the experience was so poor that it merits a very negative review.