Los Angeles, California Highway 1, San Francisco, Yosemite, Las Vegas, Zion National Park, Monument

The car return process was quick and the service attitude was great. Especially during the car rental, the staff were very friendly and chatty. However, after returning the car, I received an email about being charged 9 units for something.

Very satisfied

They promised that a US driver's license is sufficient to rent a car, but in reality, they did not allow it. Ended up renting a car on-site and was pressured to buy various insurances.

This company is so unfair! Arrived at LAX on the 22nd and waited in line for an hour and a half. I reached the airport at 11 PM... got the car around 1 AM... the car looked new, a red Mustang 5.0, made me feel the wait was worth it! On the 23rd, around 8 PM, I parked the car to go for dinner, and when I came back at 9:30 PM, the car broke down... couldn't shift gears at all! Called them, they said they would send a tow truck and bring a new car to our place, which seemed reasonable, so we waited for the tow truck! By midnight, they told us it wasn't coming, the tow truck company refused the job, and asked us to leave the car and be present the next day for towing. (The first time they told us to leave the keys inside and just go.) They didn't even inform us what time the tow truck would come the next day... after negotiating with the parking lot for a while, they allowed the car to stay overnight... the next day around 1 PM, the tow truck finally came and swapped our car for a yellow Mustang 2.3. Our whole day was ruined... and they refused to compensate us. This was a horrible experience!!!

AVIS service was decent. There were not many people when I went, so I got the car without waiting in line.