From LA Airport to Santa Monica Pier to Griffith Observatory

The return policy is too rigid and inflexible.

Overall pretty good, but the staff promoted additional services without explaining the price change, which was a downside.

They added many insurances without saying anything, even though I had already bought them on the domestic platform! The store staff didn't inform me, and the rental agreement was hard to understand. They didn't charge any fees at that time, only pre-authorized. After returning the car and boarding the plane, I received the charge notification via SMS several hours later, after the flight had landed!

Strongly dissatisfied. When handling the paperwork, they told us we would get a free upgrade for Christmas. We confirmed several times on the spot that there would be no extra charges for the holiday. However, after we returned the car and came back to our country, we found out they charged us $81 on the return day. Through QEEQ, we found out it was the fee for the car upgrade. We couldn't understand the contract and only had verbal confirmation. AVIS really scammed us. The AVIS staff had the appearance of a person from a certain densely populated Asian country! Be careful everyone!

After placing an order on QEEQ, walk to the left after exiting the airport to find the Avis shuttle bus. The driver drives smoothly and is very polite, even helping with the luggage upon arrival.