Awesome trip w/ good finding a rental car web.

Avis in Los Angeles was the worst car rental experience I've ever had. Avoid if possible. Long wait times and deceptive customer service.

Clearly stated that no additional services were needed, but they added roadside assistance, incurring extra costs. No Chinese confirmation form was provided.

I repeatedly emphasized that I didn't want any additional services, but they still charged nearly 300 USD when I returned the car, saying it was for roadside assistance and an extra tank of gas. I'm certain I didn't request those services, and I even asked during the rental process if there would be any additional fees besides the upgrade fee and was told NO. However, they charged me upon return, and there was no one to reason with. I'm puzzled as to why these charges weren't deducted when I picked up the car but only when I returned it. It's clear they are taking advantage of the fact that you might not read the contract carefully, which is very frustrating.

Satisfied

Overall quite good. The staff will try to sell insurance, so make sure to check the order carefully.