Quite good

At Los Angeles Airport, the staff keeps pushing additional insurance and even tried to convince us it was mandatory. Only after my strong questioning did they admit it was optional. They seem to take advantage of non-native English speakers. The service attitude was really poor. The reserved car type was unavailable. I booked an SUV, but they recommended a Mercedes sedan instead, claiming it had a built-in GPS. What a hassle.

Very convenient and fast.

I am originally one of their preferred members. A black employee at the car rental took my credit card and charged me $213.55, then asked me to sign the contract and pushed various insurances on me. I noticed that the $60.55 extra charge was actually a one-way fee, which was already included in my reservation price. After repeatedly explaining this to him and having others check it, they finally completed my rental agreement. The extra charge of $60.55 has still not been refunded to my credit card. Returning the car was very convenient; just park it yourself and inform the front desk at the hotel where I was staying. They upgraded my vehicle to a full-size for free since there were no mid-size cars available. The car was in good condition, practically new as it was bought just two months ago.

The queue time was very long, over an hour, but everything else was great!