Arrived at night, had to wait in line for 1 hour and 30 minutes to get the car

It's acceptable. There was no Chinese translator on site, making communication difficult for those with limited English. Many places, including banks and hospitals, have this issue. It would be great to have translation devices on site; it's not a complicated thing!

Waited in line for over two hours to pick up the car. The staff had a very poor attitude and aggressively pushed additional services like roadside assistance and ETC. The car had only half a tank of gas at pickup, and the final bill was $140 more than expected. This company is not trustworthy, be cautious.

Avis is good, efficient

I filled the gas tank before returning the car and confirmed with the staff that everything was okay, but still got charged an additional $20 for fuel! Ridiculous!