10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Like: Picking up the vehicle was very easy and everything was explained to us step by step, we were offered different options but with out a hard sell and they weren’t pushed when we said no.
Dislike: Although we were extremely happy with the pick up we had it was a shame we didn’t get the one we booked.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Like: The car; the travel card
Dislike: Nothing
Read More >8.2 /10 Very good
Reviewed: Sunday, December 22, 2024
Like: I liked being able to rent a Jeep Wrangler.
Dislike: Took way too long to pickup car.
Read More >9.2 /10 Excellent
Reviewed: Sunday, December 22, 2024
Like: All was great!
Dislike: Nothing
Read More >8.4 /10 Very good
Reviewed: Sunday, December 22, 2024
Like: fast service
Dislike: car was a bit beat but still got the job done
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Like: Help and friends
Dislike: The booking was a long vehicle , unfortunately I was given a small typ !! Not enough for my pages
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
Car reserved shouldn't take 30 min to arrive after starting paperwork when they know which car needs to brought up
Read More >3.7 /10 Poor
Reviewed: Sunday, December 22, 2024
Car (camaro) has mechanical issues (steering/wheel alignment issues and was overdue for service by 5,000miles) meaning it was dangerous when driving on motorways above 60mph.
Swapped the car at Las Vegas the next day. No customer service. Didn’t have a replacement so had to go with a four door even though we had especially booked an American muscle car for our honeymoon. Very disappointed with hertz and wouldn’t bother booking a car with them again given lack of customer service. Had a much better and smoother experience with Dollar.
Read More >P.ZAMOR-BOISSY
Los Angeles
5 /10 Average
Reviewed: Sunday, December 22, 2024
The side door was broken and unlocked because of that they stole on the car 4 bags with passports laptop cell phones
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
The member of staff called ‘Atem’ was absolutely fantastic. He sorted us out with evrything we needed and can’t recommend him enough. Top man!
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car requested was not available.
After a lot of discussion with managers, we were eventually given a cabriolet as originally requested which was good.
Then halfway through our hire, the front wheel tyres required replacing. Hertz were very good in authorisation of this but we had to go a hundred mikes out of our way and a different route as originally planned to get new tyres put on. The car should have had new tyres from the beginning.
I felt that our safety had been compromised
Read More >6.3 /10 Average
Reviewed: Sunday, December 22, 2024
I was pushed hard to take extra insurane that I did not need and they got me to pay for a full tank more money that I pay at pumbing stations in LA.
Read More >6.7 /10 Average
Reviewed: Sunday, December 22, 2024
Waited 30 min. to get the car. Had to walk another 10 min with luggage to get to the car. Car condition was good.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent from start to finish
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
The car was very dirty - not happy with its condition! We arrived at LAX late at night and the inside of the windscreen was filthy which made driving very dangerous. Reported it to the staff at pick up and drop off but no one seemed to care.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Voiture réservé: DODGE CHALLENGER, sauf que hertz n’en avait pas, après plusieurs tentatives de propositions de véhicules de rechange de la part du personnel (Ford fusion ou similaire).. hertz a accepté de me donner les clés d’une DODGE CHARGER. c’était un minimum, merci
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Hertz invoice many service charges who was supposed to be cover by fee including conscession fee recovery : 16$80 Personnl accident 27$80
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excelente calidad del vehiculo
Read More >7.7 /10 Good
Reviewed: Sunday, December 22, 2024
I dropped the car off 35 minutes late and was charged 44 dollars for an extra day... how bitter this feeling is indeed... i had dropped the car off to rent another smaller one for one month.. after this charge with never ever use Hertz again and plan to be vocal about it
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Charged me for what already paid, qeeq support is working with me on the issue
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Hertz is one of the more reliable choices at LAX. The shuttles are frequent and the rental process is pretty straightforward. Lines can be long, but I think this is common now at all rental agencies.
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
Car wheel alignment was waaaay off. When we drove, it felt like the wheels were going to fall off. Unfortunately we were too far away to get the car replaced so had to deal with it.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Navette vers l'agence. Beaucoup de monde aux heures de pointes. Les vendeurs essaieront de vous vendre les options. Refusez les si vous avez déjà ce qu'il faut.
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
제가 렌트기간동안 주차 위반 딱지를 받았는데 이와 관련하여 Hertz 사무실에서 도움을 요청 하였지만 친절하지 않았고 도움을 그리 잘 받지 못하였습니다.
현재 해당 주차위반 건은 진행중에 있습니다.
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
I'm not good at English, but the process went very smoothly. I had an impression that Hearts was expensive, but the price was very reasonable. I will definitely use Hertz next time.
Read More >Dora Edgeworth
Los Angeles
8 /10 Very good
Reviewed: Sunday, December 22, 2024
As expected from the top brand, the parking lot is huge. However, not sure why other brands' shuttle buses came several times, but Hertz's hadn't arrived yet. Returning the car was convenient, with staff right there waiting.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Quite satisfactory
Read More >Ellis Abbot(t)
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
At the counter, there were no prompts or explanations; the representative only mentioned that a credit card is needed for the deposit. I didn't think much of it at the time, but after returning the car and getting back home, I found out they had charged me over $500. Upon checking the bill, I realized they had purchased all the insurance options for me. So, everyone, please be careful. When picking up the car, not only should you be wary of the sales staff pushing extras while you're in line, but also make sure the counter staff explain all the charges when swiping your card. It's easy to fall into a big trap if you're not cautious.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
When I showed the English version of the electronic pickup voucher, the Hertz staff said that theft protection (THEFT PROTECTION) and additional driver charge (ADDITIONAL DRIVER CHARGE) were not included. They strongly suggested I add uninsured motor protection, warning me that if I were involved in an accident with an uninsured driver, I would have to cover the losses myself. So, I had to buy uninsured motor protection for $6.99 per day, totaling $20.97.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Hertz is a few kilometers away from Los Angeles airport. The queue wasn't too long, but they did try to upsell. I booked a mid-sized SUV like a Toyota Rav4 or a similar model, but they said Rav4 or Ford Escape would cost extra. Initially, they gave me a Jeep SUV with over 30,000 miles, which seemed to be a Compass. I didn't want it, but couldn't choose freely in the parking lot. I had to go back to the counter, and they gave me a slightly newer Jeep Compass. I insisted I didn't like Jeeps, and there were many Nissan Rogues in the parking lot. Finally, they gave me a Nissan Rogue.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Hertz is a big company with many locations and cars, and the cars are very new. The Los Angeles airport branch is very close to the airport, making pick-up and drop-off very convenient. Our flight was delayed by several hours, and we were worried they wouldn’t hold our reserved car. We arrived at 2 AM, and the staff was very accommodating, and we got the model we reserved. We rented a GMC YUKON XL because we had 4 adults and 2 kids. The car was new, in great condition, and very comfortable for the 5600+ kilometers we drove. The price was reasonable, just over 10,000 RMB for 17 days, and fuel cost was lower than expected, only 400 USD. We will use QEEQ again and will choose Hertz first.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
I wanted to change the car model on site, but due to language barriers, I wanted to cancel the previous order and pay again, but was told that it wasn't possible. I had to take the car as per the original order. It took quite a long time, about an hour, and the service personnel seemed a bit impatient.
Read More >Basil Steinbeck
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Pick-up and drop-off were handled quickly.
Read More >Lynn Partridge
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent and very convenient
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The pickup process took too long. The previously selected model was unavailable, and I was persuaded to choose another model, costing me three times more!
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
Booked a car model domestically but found it unavailable when picking up abroad. They pushed for an upgrade at a very high price. Complaints were ineffective.
Read More >Muriel Aldington
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Hertz is truly a big company; the entire process was very organized and user-friendly. The vehicle provided was in excellent condition. When we picked up the car, we noticed some scratches on the wheel. After showing photos to the service desk, they said it was fine. Upon returning the car, they simply checked the odometer and fuel level and completed the inspection. They had held a $200 deposit when we picked up the car, which was promptly refunded to our card after the inspection. It was really fast.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
It was okay, but the lady at the front desk kept trying to upsell me. Even though I clearly stated I didn't want those services, she still added them to the bill, and I had to argue with her on the spot. If my English wasn't good, I would have been scammed. Also, the waiting time was too long; I had to wait in line for almost half an hour. Why can't the rental company implement a fast track? For those who don't need additional services, they should just check the driver's license and process the pre-authorization. It shouldn't be so complicated, should it?
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Very friendly attitude.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The company is large and excellent.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The company is large and great.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
In the end, they provided a car that met my requirements!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great service
Read More >Cynthia Clemens
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent service. Since it was my first time driving on a toll highway and I didn't know how to pay, a Hertz employee was very helpful and called to pay the toll for me when I returned the car. I'm truly grateful; they saved me a lot of money. For future visitors driving in the U.S., if you don't want to take the highway, set the GPS to avoid highways. If you're okay with highways, remember that at toll booths, you have to exit the main line to pay and then merge back in.
Read More >Lynn Partridge
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Did not provide the reserved model and forced an upgrade with additional charges.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Convenient and fast
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The Los Angeles LAX location has VIP and regular areas. This was my first time renting from Hertz, and I was in the regular area. I was assisted by an older Caucasian man, which is unusual as most companies have South Asian individuals in customer service roles. The man was chatty and checked my insurance situation, then told me I didn't need to buy any additional insurance. I asked if I needed to wash the car before returning it, and he said 'just leave it dirty.' The car got quite dirty inside and out, and despite washing it twice, I couldn't get it completely clean. They didn't charge me for it afterwards. I was in a hurry to catch my flight when returning the car and miscalculated the fuel amount—it was just at the Full line. I felt a bit embarrassed, but they didn't charge me extra for that either. I would consider using Hertz again in the future.
Read More >Eleanore Ferguson
Los Angeles
4 /10 Average
Reviewed: Sunday, December 22, 2024
They forced us to upgrade the insurance! If you don't buy it, they'll delay the paperwork!
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Overall it was okay. It might have been due to our limited English proficiency, but we didn't hear the rental company mention anything about changing cars, so we were a bit confused when picking up the car.
Read More >Michael Marner
Los Angeles
6 /10 Average
Reviewed: Sunday, December 22, 2024
The store has a self-service car rental machine where you need to make a video call with Hertz's customer service to confirm various reservation details. One step involves inserting your driver's license into the machine's slot. Chinese driver's licenses do not work because they lack a readable chip. If you have a Chinese driver's license, you will need to go to the counter, and the line there usually takes about an hour.
Read More >Antonia Susanna
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
I specifically requested not to have a Japanese car but found out it was still a Japanese car once I reached the parking spot. With luggage and kids, it was inconvenient to go back and queue to change the car. In the end, when leaving the parking lot, they asked me to modify my order and added several insurance items I didn't need.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
They aggressively pushed insurance to Chinese customers. When refused, we were told there were no Toyota Sequoia SUVs (which start at 500,000 RMB in China) available and were given a Hyundai Santa Fe SUV (which starts at 110,000 RMB in China) instead. When questioned, they blatantly lied, claiming it's the same class of car. We couldn't fit our luggage and had to pay extra to upgrade and buy Hertz-recommended insurance again. This was the first time we encountered such a shameless car rental company after renting cars abroad multiple times. Even giving them one star feels too generous.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Everyone, do not choose Hertz! It's really a scam!! I was charged $300 for a cleaning fee! Did I drive the car into a sewer or what?! And I specifically cleaned it! I filled up the gas tank, yet they said it wasn't full! Sigh! Seriously, do not choose Hertz!!!!!!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Wide selection of new cars. However, both times they insisted on recommending I purchase a full tank of gas and roadside assistance. It's fine if it’s suitable, but even after I said no a couple of times, they still suggested it. Haha, not sure if it's really necessary.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
I may not have paid close attention, but the rental period is calculated precisely by the hour; returning late will count as an extra day.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Extremely rude attitude, downgraded the car model without reason, and forced insurance sales. Ended up charging an extra $137.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Quick deposit refund, excellent service
Read More >Antony Rossetti
Los Angeles
6 /10 Average
Reviewed: Sunday, December 22, 2024
The branch is easy to find, and there are plenty of vehicles
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Clean
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Both renting and returning the car were very easy. The shuttle bus was convenient. I left my cigarette lighter USB adapter in the car when returning it, but the staff reminded me and returned it to me.
Read More >Marjorie Nelly
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The service was mediocre, and the car model was completely different.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The staff were very nice, but the process was a bit slow and they kept trying to sell insurance.
Read More >Dempsey Aled(k)
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The Hertz Los Angeles Airport location is actually a bit far. Though I originally reserved a 4Runner and saw many of them at the pickup location, they wouldn't give me one. Instead, they gave me a Nissan Pathfinder, but the paperwork wasn't completed properly. When I went back to the counter to sort it out, they inexplicably made me switch cars or pay more money. The whole process took over an hour, and the counter staff weren't very friendly.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good.
Read More >Abigail Harrod
Los Angeles
6 /10 Average
Reviewed: Sunday, December 22, 2024
There was some upselling, witnessed a dispute between a Chinese customer and staff. Accident handling was efficient; we had an accident at the Grand Canyon and needed to switch cars, which was done smoothly at the Las Vegas airport branch without any extra charge.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
There is a dedicated shuttle from Los Angeles Airport to the rental office. The cars are relatively new and perform well. Overall, the experience was great. There was an attempt to sell additional insurance, but I declined.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Even though I picked up the car at 2 a.m., the staff was still very enthusiastic and friendly.
Read More >Christopher Alsop(p)
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The payment from the car rental order wasn't linked to the Hertz location in Salt Lake City. It took them over an hour to sort it out, and they were very impatient. Our clients were also waiting, and we needed to get on the road. Whose time is valuable?
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Returning the car was extremely convenient and quick.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
There were a lot of people in line, but the process was quite efficient and the service attitude was very good. I booked an extra day initially but wanted to return the car a day early. The Hertz staff said they wouldn't charge extra and allowed early return, which I found very flexible. The parking lot is huge, and the car condition is excellent.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Returning the car was unbelievably easy. Park the car, and within 5 seconds someone comes to assist. They check the mileage and fuel gauge, and then you're done!
When renting, they offer various upgrades like advanced models, fuel purchase options, and extra insurance. Just decline them all.
Read More >Jerome Stephen
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Overall good experience
Read More >Jonathan Sawyer
Los Angeles
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Overall good, but the renewal price is a bit higher than the original booking.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Efficient service, but only the airport location has a good selection of vehicles.
Read More >Bertram Toynbee
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The international reputation of this well-known chain brand is trustworthy.
Read More >Lindsay Smollett
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Service is fast and straightforward.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
As expected from a major company, the service was excellent, the store was large, and they had many car models. Both renting and returning the car were very quick.
Read More >Bishop Franklin
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car provided was significantly different from the one I booked!
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
When we arrived at the Hertz car rental at Los Angeles Airport, the staff required us to pay a $400 insurance fee, claiming it was mandatory. After some hassle, the customer service from ZuZuChe helped us cancel this fee.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
When picking up the car around 8 PM, there weren't many staff members, so the waiting time was a bit long.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service was excellent, and the staff provided thorough explanations.
Read More >Eartha Malthus
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very convenient and smooth
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Both pickup and drop-off were very quick. We delayed the car pickup by two hours and correspondingly extended the drop-off, and there were no extra charges. After clarifying the unclear fees, we were not forced to buy insurance. Very professional. When inquiring about a children's booster seat, the customer service was very patient in telling us where to buy one. Great service.
Read More >Abigail Harrod
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
Read More >Bernie Faraday
Los Angeles
6 /10 Average
Reviewed: Sunday, December 22, 2024
Insurance upselling.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The service staff at the store was really infuriating. There was a bit of forced selling, asking me to upgrade my insurance. I initially said no, but he directly added it to the bill. Fortunately, I noticed it and saw there was a $200 deposit and $52 insurance charge. I told him I didn't want either of them, and although he reluctantly removed them and gave me a new bill, the bill indicated a $200 charge. But after I signed, I found my credit card was still charged $252. I am so mad. I've had a good impression of Zuzuche, and this is the fifth time renting through them and the fourth with Hertz. This is the first time I've had such an issue. Can someone help me file a complaint? I want my money back, and the receipt is in the pictures attached.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The airport shuttle goes directly to the car rental store, which takes about five minutes. The shuttle driver was very friendly. Upon arrival at the car rental company, there were staff members to guide me, and they were very enthusiastic. There was a line for processing the paperwork, but it didn't take long. The service staff were surprised to see that I was returning the car in Chicago. I told them I was going to drive Route 66. I had booked a Nissan Quest but waited for a long time, so they ended up giving me a Dodge, which I was very happy with. It made me feel more secure for my long trip. The car was almost new, having only driven over 2,000 miles. The fuel tank capacity was also high, more than a Toyota Sienna. While a full tank on a Sienna shows around 300 miles, the Dodge can reach up to 500 miles, which is reassuring when driving long distances without frequent gas stations. Of course, there are plenty of gas stations on Route 66. For Highway 1, I would recommend a vehicle with a large fuel tank. After confirming the vehicle, take the slip, find your assigned parking space number, and then just drive off.
Read More >Murphy Bernard
Los Angeles
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Unexplained additional charges
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good, both picking up and returning the car were very convenient. It's a big company.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Disappointed
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
I don't know why it shows my order as a mini MOV or similar here. I booked a mid-size MPV, 7 seats, and it also shows in the order as a mid-size MPV | Nissan Quest or similar, automatic/4 doors/7 seats?! They charged me an upgrade fee of $797 at the store! The vehicle had issues, but the customer service staff were quite enthusiastic!
Read More >Orville Trevelyan
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
They tried to sell extra insurance, and claimed my reserved car wasn't available, suggesting other cars that required additional payment. Initially, the staff quoted an extra $48 per day, but when I said it was too expensive, someone who said they were a manager offered it for $24 per day. Since it was late and I needed to hit the road, I had no choice but to agree. It felt like a scam.
Read More >Wendell Nehemiah
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Just a bit expensive...
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The car is relatively new, only 3800 miles driven
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Hertz is quite good. The rental process is convenient, car exchange is fast, and the vehicles are relatively new.
Read More >Louise Rosalind
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
A very pleasant car rental experience. As soon as you exit Los Angeles airport, you can take their free shuttle to the rental office. The cars are nice, and even the same models seem better equipped than those in China. When returning the car in Las Vegas, I didn't know and thought returns could be made in the city, so I took many unnecessary detours and wasted a lot of time. Reminding everyone to handle car returns at the airport in Las Vegas.
Read More >Jeffrey Carnegie
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
I lived in the US for three years, and although I didn't have any car rental experiences, I used to think Hertz, being a big company, would have standardized services. After this experience, a big NO!! I will never rent from them again! First, we booked a Jeep 2.0 on zuzuche.com, but when we got to the Los Angeles International Airport pickup point, we waited in line for 45 minutes only to be told that the car was no longer available! The worst part was that they offered us an upgrade (for extra money) to a Dodge (which is much worse than a Jeep in terms of driving experience!!!!!!!). Third, the front desk staff repeatedly tried to sell us additional insurance products (for most Chinese tourists, basic insurance is more than enough, especially if they've already bought insurance before the trip). Fourth, they lied to us, saying that filling up gas in Los Angeles by yourself would cost $9.99 per gallon (hell no, it was actually $2.69/gallon, blatant deceit, and it wasn't just one employee's behavior; it was written clearly on a blackboard at the front desk with $9.99, showing that employees commonly engage in deceptive practices), just to make us buy their fuel service waiver (which costs an extra $53). The result was that I rented a Dodge from Hertz, which had poor handling, especially on the highway. The car was very light and prone to accidents. The 4-day rental price was even higher than the 6-day rental of a Ford Mustang I booked later! Hertz, never again!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
In a diverse country like the U.S., Hertz should employ staff from different countries to address language barriers for international travelers. Initially rented a convertible sports car, but found it cramped and exchanged it for an SUV at the store without any extra charge and with a full tank of gas.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Convenient and fast, no forced insurance. The only drawback was that we didn't get the car we ordered; instead, we got a Buick Encore, which is smaller and had 7,000 miles on it.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
There was actually no service
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The process is very simple, you can get going in 10 minutes.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service was fast, and there were no unexpected fees. We bought the $1 million third-party insurance, which is the second most comprehensive coverage.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
I visited during China's National Day holiday. Contrary to some reviews, there weren't long lines for car pickup at night, probably because it wasn't a holiday in the U.S. I had prepaid, and the friendly receptionist, an enthusiastic African American woman, didn't aggressively upsell additional insurance. I was pleased with the service. I chose a Nissan Sentra, which had only a little over 3,000 miles on it. It looked pretty new.
Read More >Cash Stevenson
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfied!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Not bad
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Hertz is a well-established rental company with a large store and many staff members, though there are also many customers. Even though we had to wait in line, the staff was very friendly. Overall, highly satisfied.
Read More >Steward Jenkin(s)
Los Angeles
6 /10 Average
Reviewed: Sunday, December 22, 2024
They claimed there were no cars available upon arrival and pushed us to upgrade.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Satisfied
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Poor vehicle condition, even worse service
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
I booked a Grand Cherokee, but they gave me a Sonata instead.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
There are many shuttle buses and it's close to the airport. No need to queue, just pick up the order on arrival. However, the order printed on-site only had basic insurance, despite having purchased comprehensive insurance on QEEQ! Then they asked if I wanted to add insurance! I carefully checked the QEEQ order and decided to ignore the on-site order. Didn't add any insurance. Additionally, QEEQ allows adding additional drivers for free. On-site, they informed us that the main driver's insurance only covers the spouse. The third driver was my dad, and they said it couldn't cover him. They asked if I wanted to extend the insurance to cover the third person. After some consideration, I decided not to.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The staff were very friendly
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
Long wait time, customer service kept pushing insurance and car upgrades. The first quote was nearly $300, which I refused. Then they said there was a discount for China Eastern or Air China members, obviously trying to rip me off. When I still refused, they said they didn't have the model I wanted and gave me a car parked in a corner. After dragging our luggage around to find the car, the tank was empty. I went back to the service desk, and they gave me another car at the opposite end of the lot. It took an hour and a half in total! They claim to be the biggest company.
Read More >Lorraine Lewis
Los Angeles
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Quick service.
It was too late to check the vehicle when renting, and upon return, I found the left rear light was broken. I was in a hurry to catch a flight, so I only wrote a note. Not sure how the rental company will determine responsibility! Always inspect the car's condition when picking it up!
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Not crowded, but everyone speaks English
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Issues with the car were resolved.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
They made a mistake with the order and still charged me, causing me to return at midnight to fix it. They didn't acknowledge their mistake.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Very fast! Got the car in fifteen minutes.
Read More >Griselda Eddie
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Waiting time was too long.
Read More >Eleanore Ferguson
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
They exploit customers when they find out your English isn't very good!
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
I booked a Grand Cherokee but they gave me a different car without informing me before pickup. Very disappointing! It felt like a downgrade.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The service at Hertz Los Angeles branch was very poor, with inefficient staff who left early. I thought I reserved a Chrysler 200, but was told at pickup that they never had this model. WTF???
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Overly enthusiastic... The pickup time was faster than other car rentals I've experienced before. However, they strongly pushed for additional insurance, even though we had already purchased full coverage.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
It's okay
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Not bad. I bought comprehensive insurance online myself, so there was no need to overly recommend additional insurance.
Read More >Zachary Congreve
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Starting with a rant obviously wouldn't keep anyone's attention. Let me first declare that this is not a rant, but the reality. At LA's B terminal, there's a Hertz shuttle passing every 2 minutes, indicating their market share is high. Nonetheless, their service and operations are absolutely terrible! A Korean employee greeted me and told me the Corvette I had reserved was not available and offered me a standard Mercedes convertible instead. This is not even close to the same category of car, and I had paid extra for the specific model! After a lengthy discussion, he offered me a GTR instead but said there'd be an additional $109 fee, which I reluctantly accepted for the GTR. Then, after some keyboard clicks, he told me the GTR was also unavailable and offered me a Mercedes CLA 43 for free, mentioning multiple times that it was free. I assumed this was a free upgrade from the Corvette, as the CLA 43 is much cheaper in the US compared to the Corvette, let alone the GTR. He even promised a full tank of fuel as compensation. I almost hugged him for that, but you know, there's always a twist! I was still charged $109. When returning the car, I asked for confirmation and was told I agreed to the added cost. Are you kidding me? A CLA 43 instead of a Corvette for an extra $109 even though it's my reserved model that you did not have? The employee from that day was nowhere to be found. I handed over the key and left. I will never choose Hertz again!
Additionally, there was another issue. When I realized I might be charged, I proactively contacted the rental platform. The customer service said they would help but later sent me an email stating: 'The store's phone is unreachable, please handle it yourself!' Honestly, why are you not as responsive when taking payments? Ridiculous!
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
More convenient than booking directly at the store
Read More >Charlotte Birrell
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Unreasonable charges!
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Aggressively pushing insurance
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Satisfied
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Pickup and drop-off were very convenient. I bought full insurance through QEEQ, and the rental company didn't push any additional insurance. They were very polite and processed everything quickly.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very nice, we met an unconventional rental manager who processed our rental right in the parking lot. It took only five minutes from arrival to getting the car, saving us from waiting in line at the store.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
No need to queue. The service attitude is very good.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The handling was not particularly efficient. Average. I didn't receive the car keys and had to wait. I waited and waited, but no one came. When I went back, it turned out the keys had been ready for a while, but no one informed me.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The customer service was excellent. Our car got broken into midway, and Hertz arranged a tow truck and Uber to their local branch in the middle of the night for us to get a new car.
Read More >Sidney Zimmerman
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
They didn't provide a Chevrolet at all, only offered Ford and Nissan. The service attitude was poor, and even after I specified I didn't want additional insurance, they still added roadside assistance. It felt like robbery.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The process was smooth, took about five minutes.
Read More >Osborn Nico(l)
Los Angeles
4 /10 Average
Reviewed: Sunday, December 22, 2024
They insisted on us buying insurance, saying they wouldn't rent us the car without it. If we didn't know the rules, we definitely would have been tricked into buying it. The translator just translated and didn't really provide Chinese service. They also insisted we had to buy the insurance.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
I arrived over an hour early to pick up the car, and they changed the pickup time to 12:45 and the return time to 12:00, which didn't give me the full 24 hours.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The shuttle from the terminal to the car rental company is very convenient, the staff are very friendly, and the car is in great condition. I will use Hertz again next time.
Read More >Afra Nichol(s)
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Efficient
Read More >Dinah Faulkner
Los Angeles
6 /10 Average
Reviewed: Sunday, December 22, 2024
The reserved specific model was not available, initially offered an upgrade from C300 to Audi A3
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Quick pickup, clear signage within the premises
Read More >Julian Kennedy
Los Angeles
6 /10 Average
Reviewed: Sunday, December 22, 2024
There were many additional charges (even though I upgraded the car model), but not sure why there were extra fees causing the rental price to be very expensive. I have filed a complaint for after-sales service.
Read More >Stanley Dillon
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The shuttle service to and from the terminal was quick and convenient for pick-up and drop-off.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
A big company is indeed more reliable.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
We initially went to the wrong place and ended up inside a building (QEEQ's instructions were to find staff directly outside to pick up the car). During registration, the staff inside first told us they didn't have the model we booked and asked us to pay extra for an upgrade, then tried to sell us various insurance policies.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great service, quick pick-up and drop-off. Would recommend.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Long queues and low efficiency in picking up the car.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The regular member lounge is quite large, but there are many people, and the wait was about half an hour. The line for Gold members is shorter.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The service was quite attentive, but they did suggest changing the car model, which I understand was for marketing purposes.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
It turned out to be very expensive with many additional charges under various guises. Not very honest.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
Long waiting time in line
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
During the summer holidays, I was able to handle problems by myself.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Before the trip, I was really worried despite extensive research, but picking up the car was super easy! I originally reserved a Nissan Amanda, but ended up getting a Chevrolet Suburban, just like the ones in TV shows with FBI agents. It had a powerful 6.2L V8 engine! Amazing! Hertz really does live up to its reputation!
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
MINA's enthusiastic reception made us very satisfied.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The Hertz agent was very dishonest. They tried every possible way to make the renters spend more. Despite having bought full coverage insurance through ZuzuCar, the Hertz agent sneakily added several unnecessary insurances like theft insurance, glass breakage insurance, and tire insurance during our conversation, without informing me. I rented the car for 30 days and spent 11,000 on ZuzuCar. However, after returning the car, I discovered an additional 4400 charge for Hertz insurance. Renting insurance from them is a scam. It's better not to buy any insurance from ZuzuCar in the first place.
Read More >Rosemary Godwin
Los Angeles
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The staff were very helpful. They did try to upsell, but respected it when I declined and were still polite.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Hertz offers great value for money. Thumbs up!
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
I requested a Malibu, and although there were plenty of Malibus in the parking lot, they directed me to a different area without any Malibus available. After complaining, they finally assigned me to the Malibu area. My order already included taxes, but the store charged me for taxes again.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied. It was my first time renting a car in the US. The process was simple, the car was clean, and the service was excellent. If you are staying for a long time, renting a car is the most economical and convenient option!
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
This was an extremely disappointing car rental experience. I am done with Hertz because their roadside assistance was incredibly slow, taking over 7 hours, forcing me to seek help from 911. There was no compensation, apology, or even follow-up afterward.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The vehicle had a slight odor. The staff at the counter tried to sell me insurance when picking up the car, and seemed a bit unhappy when I didn't buy it.
Read More >Cherry Zephaniah
Los Angeles
6 /10 Average
Reviewed: Sunday, December 22, 2024
Not bad
Read More >Madeline Surrey
Los Angeles
6 /10 Average
Reviewed: Sunday, December 22, 2024
Received a different model than requested.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
There weren't many people in line. Initially, they wanted to upgrade my car, but the price increased by 20%, so I reverted to my original booking. They asked if I wanted extra insurance. After I declined, they didn't push further and quickly processed the paperwork for the car. Overall, the service was pretty good.
Read More >Zachary Congreve
Los Angeles
6 /10 Average
Reviewed: Sunday, December 22, 2024
Upon arriving in Los Angeles to pick up the car, we had booked a 7-seater Mercedes GLS SUV, but when we got to the Hertz rental point, the staff clearly told us that the system showed we had booked a 5-seater Mercedes GLC SUV. We had five people in our group, four adults and one child, plus three suitcases, which the Mercedes GLC could not accommodate. The staff insisted that their system showed our booking was for a 5-seater (even though we had a printed reservation for a 7-seater large SUV, the Mercedes GLS). Eventually, we paid an extra $400 to upgrade to an Infiniti QX80 (the rental platform's customer service agreed for us to pay the upgrade fee first and take the car to avoid impacting our schedule, and they would handle the coordination later). The staff also provided a handwritten note explaining the situation. The whole process took about two hours.
Read More >Sophia Cook(e)
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
First time using international car rental, Hertz's service was excellent and very satisfying.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service was great. There were quite a few people, and they did try to sell insurance a bit, but after declining, they didn't push further.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Highly efficient
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very fast
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Quite satisfied
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Slow queue
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Happened to encounter good sales service
Read More >Francis Lincoln
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Prompt
Read More >Clare Catharine
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Very dissatisfied. This was my first time using this company. The person who attended to me was a woman, and without asking me, she added $500 of additional services. When I noticed and asked for a refund, she was reluctant. Meanwhile, there was an elderly white lady renting a car next to me, and this woman directly asked her if she wanted the service. The service was extremely poor! During the process, I had the customer service from the rental platform talk to her over the phone, but she was clearly unwilling and refused to take the call.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
We arrived at the rental company near midnight, and the line was very long with only two staff members handling customers. After a long wait, more staff finally joined. There were no explanations in Chinese as mentioned earlier, which was a bit different from what we were told.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The counter staff was a bit slow and sometimes chatted with the customers in front, but overall it was okay. Maybe it's just that Americans are more enthusiastic and can't help but start chatting?
Read More >Fitch Euphemia
Los Angeles
4 /10 Average
Reviewed: Sunday, December 22, 2024
Couldn't get a Challenger when picking up the car, they gave me a Charger instead, which I thought was okay since it's a V6. However, the rear tire had a slow leak, almost got stranded on the way to Grand Teton National Park. Had to keep inflating the tire until I found a place to exchange the car. They tried to give me a Cruze, but after some negotiation, I got an Escape. They still charged me $61.
Returning the car was relatively smooth, but they charged me $12 a few hours later, not sure what that was for.
A few years ago, I rented from Hertz in North Carolina, and their service was much better. Not sure if it's a regional difference or if Hertz has declined. I recommend not choosing Hertz...
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
I couldn't get a Challenger when picking up the car, so they gave me a Charger instead. I thought it was fine since it's at least a V6. But the rear tire of the car they gave me had a slow leak, almost left me stranded on the way to Grand Teton National Park. I had to keep inflating it while driving until I found a place to change the car. They tried to give me a Cruze, but after some negotiation, I got an Escape and had to pay an extra 61 dollars.
Returning the car was relatively smooth, but a few hours later, they charged me 12 dollars, not sure what for.
A few years ago, when I worked in North Carolina, Hertz had much better service. Not sure if it's a regional difference or if Hertz's service has declined significantly. I suggest not choosing Hertz...
Read More >Godfery Wheatley
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great service, no insurance upselling, just routine inquiries
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Large company, excellent service!
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Satisfied, I will go directly to Hertz next time and persuade all my friends to do the same. Sharing on social media to let everyone know.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Poor service, didn't provide any customer support.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Many service counters
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The rental agent tried to sell additional insurance at pick-up, but the airport staff were all very friendly and had great service attitudes.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
There is a shuttle bus from the airport to the Hertz parking lot. The driver was very nice and helped us with our luggage. The parking lot signs are clear. However, the counter staff tried to sell us insurance when we picked up the car.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied, the car was in good condition, and I could choose it myself.
Read More >Anna Zechariah
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good
Read More >Werner Bloomer
Los Angeles
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Clean and spacious environment, friendly staff, and efficient service!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
Read More >Dempsey Aled(k)
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfied
Read More >Wayne Franklin
Los Angeles
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Booked online, presented the order, credit card, passport, driver's license, and a translator device at the airport store. Very convenient. However, there was a small trick; they asked us to prepay for a tank of fuel for the return, claiming it would save time since gas stations are hard to find. Later we found out that gas stations in US cities are as common as pharmacies in China, so there's no need to worry about finding a place to refuel.
Read More >Raymond Moulton
Los Angeles
4 /10 Average
Reviewed: Sunday, December 22, 2024
The promised car model was not available at pickup. Only small Hyundai models were available, which was disappointing and seemed suspicious. It's rare for none of the five promised models to be available.
Read More >Abraham Bronte
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The recommended cars are a bit expensive
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Fast service
Read More >Clare Catharine
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent
Read More >Veromca Juliet
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good. Very patient.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Standard and decent.
Read More >Alston Cecillia
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfied
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Overall service attitude was quite good, but there was constant upselling for a vehicle upgrade, claiming we had too much luggage and that the Ford Focus was too small, recommending a larger vehicle, which we firmly refused. In reality, the car we rented was in zone 3 area, where other cars like CRV4 and Nissan were also available. Therefore, it was possible to get a better car than what we had booked. It was raining heavily, and we didn't bother to choose carefully. The exterior looked fairly new, so we didn't switch. It had around 30,000 to 40,000 miles.
Read More >Edison Chamberlain
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
They kept pushing various insurance options and ended up charging me for a full tank of fuel. Even after returning the car with a full tank, they still charged me, and I had to contact them myself.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Arrived at night, didn't wait long, pretty good.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
After arriving in the US, I was in an unfamiliar place and didn't speak the language well. Unexpectedly, my SIM card didn't work. The rental company's shuttle bus had no markings, so I had to ask each driver individually— it was quite desperate! Why not send the pick-up location information earlier? This should be sent before the departure because once you land in another country, you can't always count on having a working phone signal! It's not considerate!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >Horace Kennedy
Los Angeles
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Picking up the car was convenient. At Hertz, there was no need to queue, while at the same time, there were many people in line at Thrifty. If the daily price difference isn't significant, consider Hertz. Although they claim 24-hour service, on the last day, I tried multiple times to extend the rental by phone but couldn't get through. The next day, I accidentally went to the service desk next door and was able to extend the rental with an agent. The price was slightly higher than the daily rate on QEEQ. When asked why no one answered the phone, I was told that no one picks up on weekends. So, if you plan to extend your rental, call on a weekday! Also, when I inquired about insurance, it seemed there was no third-party liability insurance, but the reservation on QEEQ included it. Luckily, there were no issues. So, if you're not in a hurry when picking up the car, take the time to inquire about third-party liability insurance!
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Terrible
Read More >Keith Reynolds
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good, the staff helped find the car, reissued a lost parking ticket, and the return process was smooth.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The staff was very enthusiastic and didn't try to upsell.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
An excellent car rental company
Read More >Kevin MacPherson
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good service
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Overall service was good. Initially, they wanted to charge for the second driver, but later said my package included a second driver, so no extra fee was charged.
Read More >Wayne Franklin
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
It was my first time renting a car in the U.S. It was very convenient.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Overall experience was great, and charging was convenient.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good, the staff is very friendly!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Quick service, good communication about optional insurance without hassle, everything done swiftly.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The Hertz location was quite unreasonable. They charged us an extra day for arriving just 10 minutes early to complete the paperwork. Fortunately, the Zuzuche platform helped us get a refund for that extra day.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The staff at the Hertz location were unreasonable. Arrived at the rental company 10 minutes early, and they tried to charge us for an extra day! Thankfully, the rental platform adjusted the fee for us.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Smooth pick-up
Read More >6.3 /10 Average
Reviewed: Sunday, December 22, 2024
車自体のメカニカルな状態は良かったが、内外装が少し汚なかったのが残念でした。
ガソリン満タン貸し/満タン返しの契約でしたが、最初借りた時fuelゲージが8/10くらいになっていて、満タン貸しの状態ではなかったのも残念。
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >Josephine Irving
Los Angeles
4 /10 Average
Reviewed: Sunday, December 22, 2024
Initially they gave me a Kia K5, but after a long discussion, they provided a Nissan Altima. However, the car was quite old, and the seats were very dirty, which is a major downside. I am quite detail-oriented, and this experience was much worse than renting a car domestically.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
All the staff at each stage were very friendly and efficient, and the instructions given were very clear.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Easy to find, shuttle service is very convenient, changing the car was very easy
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
When we drove to Palm Springs, we discovered a slow tire leak. We went to the office to exchange cars, and they didn't charge any fees at all. We just got another car.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied!!!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >Alexander Truman
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
Read More >Stephanie Smedley
Los Angeles
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The reserved car was old and didn't have CarPlay; I was forced to pay an extra $20 a day to switch to a different car. They also charged me an extra day when I returned the car!
Read More >Yvonne Carllyle
Los Angeles
8 /10 Very good
Reviewed: Sunday, December 22, 2024
During the paperwork process, the Hertz agent from Asia had a constant smile but also tried to persuade me to buy additional insurance and even encouraged an upgrade. Even though I had already purchased full insurance, he still claimed that I didn’t have roadside assistance. After repeatedly emphasizing that I had bought all the necessary insurance, he finally directed me to the car lot. Be cautious, as this is another potential pitfall. There were about five or six different cars parked, but only two of them were actually available for me. The others required an upgrade (if you accidentally took one, you might get stopped when leaving, wasting a lot of time). After taking several photos and confirming repeatedly, I finally got my car (there was no Ford Focus as I had reserved). Instead, I got a Kia Forte, which turned out to be nice to drive with lane-keeping assist. Driving from Los Angeles to Las Vegas was stress-free. American drivers are very disciplined, making the experience very enjoyable.
Read More >Crystal Service
Los Angeles
6 /10 Average
Reviewed: Sunday, December 22, 2024
The service from the lady during pickup was good, but the gentleman during the return didn't pay any attention to me.
Read More >Matthew Horatio
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >Lionel Johnson
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
There were quite a few people, but the service was excellent. No hidden charges.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
担当者が、強引にグレードアップとフルカバー保険を勧め、何度も断ったが、半ば強制的に契約させられた
また、デスク担当者も少なく、もう少し状況を考えた対応をすべきだと思う
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Although I have paid $126.66 for insurance, Hertz charged me $130,80 for LIS (liability insurance)
Could you please reimburse me for this double charge?
Read More >7 /10 Good
Reviewed: Sunday, December 22, 2024
The person at the counter kept trying to sell additional insurance policies. He kept saying things like "we have flat tires all the time" and "people lose keys all the time". It made me wonder what kind of cars and customers Hertz has.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Proactively helped solve the credit card issue by accepting cash instead.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfied
Read More >Reginald Thoreau
Los Angeles
8 /10 Very good
Reviewed: Sunday, December 22, 2024
It's okay
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