Drove from Los Angeles to Phoenix in 7 hours without stopping

Very satisfied.

Clean and spacious environment, friendly staff, and efficient service!

I arrived over an hour early to pick up the car, and they changed the pickup time to 12:45 and the return time to 12:00, which didn't give me the full 24 hours.

There were a lot of people in line, but the process was quite efficient and the service attitude was very good. I booked an extra day initially but wanted to return the car a day early. The Hertz staff said they wouldn't charge extra and allowed early return, which I found very flexible. The parking lot is huge, and the car condition is excellent.

The staff were very nice, but the process was a bit slow and they kept trying to sell insurance.