Drove from Los Angeles to Phoenix in 7 hours without stopping

The promised car model was not available at pickup. Only small Hyundai models were available, which was disappointing and seemed suspicious. It's rare for none of the five promised models to be available.

There weren't many people in line. Initially, they wanted to upgrade my car, but the price increased by 20%, so I reverted to my original booking. They asked if I wanted extra insurance. After I declined, they didn't push further and quickly processed the paperwork for the car. Overall, the service was pretty good.

Waiting time was too long.

As expected from a major company, the service was excellent, the store was large, and they had many car models. Both renting and returning the car were very quick.

There is a dedicated shuttle from Los Angeles Airport to the rental office. The cars are relatively new and perform well. Overall, the experience was great. There was an attempt to sell additional insurance, but I declined.