Very good

Very satisfied!!!

Initially they gave me a Kia K5, but after a long discussion, they provided a Nissan Altima. However, the car was quite old, and the seats were very dirty, which is a major downside. I am quite detail-oriented, and this experience was much worse than renting a car domestically.

Great service, no insurance upselling, just routine inquiries

The store has a self-service car rental machine where you need to make a video call with Hertz's customer service to confirm various reservation details. One step involves inserting your driver's license into the machine's slot. Chinese driver's licenses do not work because they lack a readable chip. If you have a Chinese driver's license, you will need to go to the counter, and the line there usually takes about an hour.