Mainly around Los Angeles, accidentally took a toll road due to navigation. Still unsure about the t

The staff at the Hertz location were unreasonable. Arrived at the rental company 10 minutes early, and they tried to charge us for an extra day! Thankfully, the rental platform adjusted the fee for us.

There was actually no service

Both pickup and drop-off were very quick. We delayed the car pickup by two hours and correspondingly extended the drop-off, and there were no extra charges. After clarifying the unclear fees, we were not forced to buy insurance. Very professional. When inquiring about a children's booster seat, the customer service was very patient in telling us where to buy one. Great service.

Service is fast and straightforward.

Hertz is truly a big company; the entire process was very organized and user-friendly. The vehicle provided was in excellent condition. When we picked up the car, we noticed some scratches on the wheel. After showing photos to the service desk, they said it was fine. Upon returning the car, they simply checked the odometer and fuel level and completed the inspection. They had held a $200 deposit when we picked up the car, which was promptly refunded to our card after the inspection. It was really fast.