Las Vegas

担当者が、強引にグレードアップとフルカバー保険を勧め、何度も断ったが、半ば強制的に契約させられた また、デスク担当者も少なく、もう少し状況を考えた対応をすべきだと思う

非常に満足している

When we drove to Palm Springs, we discovered a slow tire leak. We went to the office to exchange cars, and they didn't charge any fees at all. We just got another car.

They insisted on us buying insurance, saying they wouldn't rent us the car without it. If we didn't know the rules, we definitely would have been tricked into buying it. The translator just translated and didn't really provide Chinese service. They also insisted we had to buy the insurance.

The handling was not particularly efficient. Average. I didn't receive the car keys and had to wait. I waited and waited, but no one came. When I went back, it turned out the keys had been ready for a while, but no one informed me.

Car reserved shouldn't take 30 min to arrive after starting paperwork when they know which car needs to brought up