Las Vegas

The rental agent tried to sell additional insurance at pick-up, but the airport staff were all very friendly and had great service attitudes.

The service at Hertz Los Angeles branch was very poor, with inefficient staff who left early. I thought I reserved a Chrysler 200, but was told at pickup that they never had this model. WTF???

The staff were very friendly

In a diverse country like the U.S., Hertz should employ staff from different countries to address language barriers for international travelers. Initially rented a convertible sports car, but found it cramped and exchanged it for an SUV at the store without any extra charge and with a full tank of gas.

The car is relatively new, only 3800 miles driven