All the staff at each stage were very friendly and efficient, and the instructions given were very clear.

Very good

The shuttle service to and from the terminal was quick and convenient for pick-up and drop-off.

Hertz is a well-established rental company with a large store and many staff members, though there are also many customers. Even though we had to wait in line, the staff was very friendly. Overall, highly satisfied.

The car requested was not available. After a lot of discussion with managers, we were eventually given a cabriolet as originally requested which was good. Then halfway through our hire, the front wheel tyres required replacing. Hertz were very good in authorisation of this but we had to go a hundred mikes out of our way and a different route as originally planned to get new tyres put on. The car should have had new tyres from the beginning. I felt that our safety had been compromised

Price did not drop