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Live chat Email us Service Code: 1975720332
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1975720332
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Reviewed: Mon, Jun 25, 2018
About Hertz: 2.0 /10
Starting with a rant obviously wouldn't keep anyone's attention. Let me first declare that this is not a rant, but the reality. At LA's B terminal, there's a Hertz shuttle passing every 2 minutes, indicating their market share is high. Nonetheless, their service and operations are absolutely terrible! A Korean employee greeted me and told me the Corvette I had reserved was not available and offered me a standard Mercedes convertible instead. This is not even close to the same category of car, and I had paid extra for the specific model! After a lengthy discussion, he offered me a GTR instead but said there'd be an additional $109 fee, which I reluctantly accepted for the GTR. Then, after some keyboard clicks, he told me the GTR was also unavailable and offered me a Mercedes CLA 43 for free, mentioning multiple times that it was free. I assumed this was a free upgrade from the Corvette, as the CLA 43 is much cheaper in the US compared to the Corvette, let alone the GTR. He even promised a full tank of fuel as compensation. I almost hugged him for that, but you know, there's always a twist! I was still charged $109. When returning the car, I asked for confirmation and was told I agreed to the added cost. Are you kidding me? A CLA 43 instead of a Corvette for an extra $109 even though it's my reserved model that you did not have? The employee from that day was nowhere to be found. I handed over the key and left. I will never choose Hertz again! Additionally, there was another issue. When I realized I might be charged, I proactively contacted the rental platform. The customer service said they would help but later sent me an email stating: 'The store's phone is unreachable, please handle it yourself!' Honestly, why are you not as responsive when taking payments? Ridiculous!

Relevant Reviews on Hertz LOS ANGELES AIRPORT

Zoe Charles

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Reviewed: Mon, Apr 22, 2024
About Hertz: 2.0 /10
The staff at the Hertz location were unreasonable. Arrived at the rental company 10 minutes early, and they tried to charge us for an extra day! Thankfully, the rental platform adjusted the fee for us.
About QEEQ: 10.0 /10

Oscar Evelina

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Reviewed: Sat, Feb 3, 2024
About Hertz: 10.0 /10
Overall service attitude was quite good, but there was constant upselling for a vehicle upgrade, claiming we had too much luggage and that the Ford Focus was too small, recommending a larger vehicle, which we firmly refused. In reality, the car we rented was in zone 3 area, where other cars like CRV4 and Nissan were also available. Therefore, it was possible to get a better car than what we had booked. It was raining heavily, and we didn't bother to choose carefully. The exterior looked fairly new, so we didn't switch. It had around 30,000 to 40,000 miles.
About QEEQ: 10.0 /10

Beau Bentham

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Reviewed: Sun, May 19, 2019
“Los Angeles - Death Valley - Yosemite - Yellowstone - San Francisco - Highway 1”
About Hertz: 8.0 /10
There is a shuttle bus from the airport to the Hertz parking lot. The driver was very nice and helped us with our luggage. The parking lot signs are clear. However, the counter staff tried to sell us insurance when we picked up the car.
About QEEQ: 10.0 /10

Jay Maud

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Reviewed: Sun, Nov 25, 2018
About Hertz: 10.0 /10
Quick pickup, clear signage within the premises
About QEEQ: 10.0 /10

Tracy Mary

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Reviewed: Thu, Nov 23, 2017
“I went to Los Angeles for an exam, and knowing that public transport there isn't very convenient, I”
About Hertz: 10.0 /10
Both renting and returning the car were very easy. The shuttle bus was convenient. I left my cigarette lighter USB adapter in the car when returning it, but the staff reminded me and returned it to me.
About QEEQ: 10.0 /10

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