The reserved car was old and didn't have CarPlay; I was forced to pay an extra $20 a day to switch to a different car. They also charged me an extra day when I returned the car!

Arrived at night, didn't wait long, pretty good.

Before the trip, I was really worried despite extensive research, but picking up the car was super easy! I originally reserved a Nissan Amanda, but ended up getting a Chevrolet Suburban, just like the ones in TV shows with FBI agents. It had a powerful 6.2L V8 engine! Amazing! Hertz really does live up to its reputation!

I visited during China's National Day holiday. Contrary to some reviews, there weren't long lines for car pickup at night, probably because it wasn't a holiday in the U.S. I had prepaid, and the friendly receptionist, an enthusiastic African American woman, didn't aggressively upsell additional insurance. I was pleased with the service. I chose a Nissan Sentra, which had only a little over 3,000 miles on it. It looked pretty new.

In a diverse country like the U.S., Hertz should employ staff from different countries to address language barriers for international travelers. Initially rented a convertible sports car, but found it cramped and exchanged it for an SUV at the store without any extra charge and with a full tank of gas.