The promised car model was not available at pickup. Only small Hyundai models were available, which was disappointing and seemed suspicious. It's rare for none of the five promised models to be available.

The service staff at the store was really infuriating. There was a bit of forced selling, asking me to upgrade my insurance. I initially said no, but he directly added it to the bill. Fortunately, I noticed it and saw there was a $200 deposit and $52 insurance charge. I told him I didn't want either of them, and although he reluctantly removed them and gave me a new bill, the bill indicated a $200 charge. But after I signed, I found my credit card was still charged $252. I am so mad. I've had a good impression of Zuzuche, and this is the fifth time renting through them and the fourth with Hertz. This is the first time I've had such an issue. Can someone help me file a complaint? I want my money back, and the receipt is in the pictures attached.

Even though I picked up the car at 2 a.m., the staff was still very enthusiastic and friendly.

Hertz is a few kilometers away from Los Angeles airport. The queue wasn't too long, but they did try to upsell. I booked a mid-sized SUV like a Toyota Rav4 or a similar model, but they said Rav4 or Ford Escape would cost extra. Initially, they gave me a Jeep SUV with over 30,000 miles, which seemed to be a Compass. I didn't want it, but couldn't choose freely in the parking lot. I had to go back to the counter, and they gave me a slightly newer Jeep Compass. I insisted I didn't like Jeeps, and there were many Nissan Rogues in the parking lot. Finally, they gave me a Nissan Rogue.

When I showed the English version of the electronic pickup voucher, the Hertz staff said that theft protection (THEFT PROTECTION) and additional driver charge (ADDITIONAL DRIVER CHARGE) were not included. They strongly suggested I add uninsured motor protection, warning me that if I were involved in an accident with an uninsured driver, I would have to cover the losses myself. So, I had to buy uninsured motor protection for $6.99 per day, totaling $20.97.