After arriving in the US, I was in an unfamiliar place and didn't speak the language well. Unexpectedly, my SIM card didn't work. The rental company's shuttle bus had no markings, so I had to ask each driver individually— it was quite desperate! Why not send the pick-up location information earlier? This should be sent before the departure because once you land in another country, you can't always count on having a working phone signal! It's not considerate!

Good

The branch is easy to find, and there are plenty of vehicles

Did not provide the reserved model and forced an upgrade with additional charges.

Quite satisfactory