When we arrived at the Hertz car rental at Los Angeles Airport, the staff required us to pay a $400 insurance fee, claiming it was mandatory. After some hassle, the customer service from ZuZuChe helped us cancel this fee.
The car requested was not available.
After a lot of discussion with managers, we were eventually given a cabriolet as originally requested which was good.
Then halfway through our hire, the front wheel tyres required replacing. Hertz were very good in authorisation of this but we had to go a hundred mikes out of our way and a different route as originally planned to get new tyres put on. The car should have had new tyres from the beginning.
I felt that our safety had been compromised
About QEEQ:10.0/10
Price did not drop
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