Highway 1

The staff at the Hertz location were unreasonable. Arrived at the rental company 10 minutes early, and they tried to charge us for an extra day! Thankfully, the rental platform adjusted the fee for us.

They didn't provide a Chevrolet at all, only offered Ford and Nissan. The service attitude was poor, and even after I specified I didn't want additional insurance, they still added roadside assistance. It felt like robbery.

The company is large and great.

Hertz is truly a big company; the entire process was very organized and user-friendly. The vehicle provided was in excellent condition. When we picked up the car, we noticed some scratches on the wheel. After showing photos to the service desk, they said it was fine. Upon returning the car, they simply checked the odometer and fuel level and completed the inspection. They had held a $200 deposit when we picked up the car, which was promptly refunded to our card after the inspection. It was really fast.

When I showed the English version of the electronic pickup voucher, the Hertz staff said that theft protection (THEFT PROTECTION) and additional driver charge (ADDITIONAL DRIVER CHARGE) were not included. They strongly suggested I add uninsured motor protection, warning me that if I were involved in an accident with an uninsured driver, I would have to cover the losses myself. So, I had to buy uninsured motor protection for $6.99 per day, totaling $20.97.