Excellent

The process is very simple, you can get going in 10 minutes.

Excellent service. Since it was my first time driving on a toll highway and I didn't know how to pay, a Hertz employee was very helpful and called to pay the toll for me when I returned the car. I'm truly grateful; they saved me a lot of money. For future visitors driving in the U.S., if you don't want to take the highway, set the GPS to avoid highways. If you're okay with highways, remember that at toll booths, you have to exit the main line to pay and then merge back in.

The company is large and great.

Hertz is truly a big company; the entire process was very organized and user-friendly. The vehicle provided was in excellent condition. When we picked up the car, we noticed some scratches on the wheel. After showing photos to the service desk, they said it was fine. Upon returning the car, they simply checked the odometer and fuel level and completed the inspection. They had held a $200 deposit when we picked up the car, which was promptly refunded to our card after the inspection. It was really fast.