Satisfied, I will go directly to Hertz next time and persuade all my friends to do the same. Sharing on social media to let everyone know.

The service at Hertz Los Angeles branch was very poor, with inefficient staff who left early. I thought I reserved a Chrysler 200, but was told at pickup that they never had this model. WTF???

In a diverse country like the U.S., Hertz should employ staff from different countries to address language barriers for international travelers. Initially rented a convertible sports car, but found it cramped and exchanged it for an SUV at the store without any extra charge and with a full tank of gas.

The store has a self-service car rental machine where you need to make a video call with Hertz's customer service to confirm various reservation details. One step involves inserting your driver's license into the machine's slot. Chinese driver's licenses do not work because they lack a readable chip. If you have a Chinese driver's license, you will need to go to the counter, and the line there usually takes about an hour.

I was pushed hard to take extra insurane that I did not need and they got me to pay for a full tank more money that I pay at pumbing stations in LA.