Very good

We arrived at the rental company near midnight, and the line was very long with only two staff members handling customers. After a long wait, more staff finally joined. There were no explanations in Chinese as mentioned earlier, which was a bit different from what we were told.

The process was smooth, took about five minutes.

The payment from the car rental order wasn't linked to the Hertz location in Salt Lake City. It took them over an hour to sort it out, and they were very impatient. Our clients were also waiting, and we needed to get on the road. Whose time is valuable?

There was some upselling, witnessed a dispute between a Chinese customer and staff. Accident handling was efficient; we had an accident at the Grand Canyon and needed to switch cars, which was done smoothly at the Las Vegas airport branch without any extra charge.