From West to East

Very good, the staff helped find the car, reissued a lost parking ticket, and the return process was smooth.

Overall service attitude was quite good, but there was constant upselling for a vehicle upgrade, claiming we had too much luggage and that the Ford Focus was too small, recommending a larger vehicle, which we firmly refused. In reality, the car we rented was in zone 3 area, where other cars like CRV4 and Nissan were also available. Therefore, it was possible to get a better car than what we had booked. It was raining heavily, and we didn't bother to choose carefully. The exterior looked fairly new, so we didn't switch. It had around 30,000 to 40,000 miles.

The shuttle from the terminal to the car rental company is very convenient, the staff are very friendly, and the car is in great condition. I will use Hertz again next time.

The service staff at the store was really infuriating. There was a bit of forced selling, asking me to upgrade my insurance. I initially said no, but he directly added it to the bill. Fortunately, I noticed it and saw there was a $200 deposit and $52 insurance charge. I told him I didn't want either of them, and although he reluctantly removed them and gave me a new bill, the bill indicated a $200 charge. But after I signed, I found my credit card was still charged $252. I am so mad. I've had a good impression of Zuzuche, and this is the fifth time renting through them and the fourth with Hertz. This is the first time I've had such an issue. Can someone help me file a complaint? I want my money back, and the receipt is in the pictures attached.

Like: The car; the travel card
Dislike: Nothing