Los Angeles~Las Vegas~Grand Canyon~Antelope Canyon-Las Vegas-San Diego

Happened to encounter good sales service

It's okay

Great service, quick pick-up and drop-off. Would recommend.

In a diverse country like the U.S., Hertz should employ staff from different countries to address language barriers for international travelers. Initially rented a convertible sports car, but found it cramped and exchanged it for an SUV at the store without any extra charge and with a full tank of gas.

At the counter, there were no prompts or explanations; the representative only mentioned that a credit card is needed for the deposit. I didn't think much of it at the time, but after returning the car and getting back home, I found out they had charged me over $500. Upon checking the bill, I realized they had purchased all the insurance options for me. So, everyone, please be careful. When picking up the car, not only should you be wary of the sales staff pushing extras while you're in line, but also make sure the counter staff explain all the charges when swiping your card. It's easy to fall into a big trap if you're not cautious.