担当者が、強引にグレードアップとフルカバー保険を勧め、何度も断ったが、半ば強制的に契約させられた また、デスク担当者も少なく、もう少し状況を考えた対応をすべきだと思う

非常に満足している

The service was great. There were quite a few people, and they did try to sell insurance a bit, but after declining, they didn't push further.

Overall it was okay. It might have been due to our limited English proficiency, but we didn't hear the rental company mention anything about changing cars, so we were a bit confused when picking up the car.

At the counter, there were no prompts or explanations; the representative only mentioned that a credit card is needed for the deposit. I didn't think much of it at the time, but after returning the car and getting back home, I found out they had charged me over $500. Upon checking the bill, I realized they had purchased all the insurance options for me. So, everyone, please be careful. When picking up the car, not only should you be wary of the sales staff pushing extras while you're in line, but also make sure the counter staff explain all the charges when swiping your card. It's easy to fall into a big trap if you're not cautious.

The member of staff called ‘Atem’ was absolutely fantastic. He sorted us out with evrything we needed and can’t recommend him enough. Top man!