Satisfied, I will go directly to Hertz next time and persuade all my friends to do the same. Sharing on social media to let everyone know.

I couldn't get a Challenger when picking up the car, so they gave me a Charger instead. I thought it was fine since it's at least a V6. But the rear tire of the car they gave me had a slow leak, almost left me stranded on the way to Grand Teton National Park. I had to keep inflating it while driving until I found a place to change the car. They tried to give me a Cruze, but after some negotiation, I got an Escape and had to pay an extra 61 dollars. Returning the car was relatively smooth, but a few hours later, they charged me 12 dollars, not sure what for. A few years ago, when I worked in North Carolina, Hertz had much better service. Not sure if it's a regional difference or if Hertz's service has declined significantly. I suggest not choosing Hertz...

Slow queue

Not bad. I bought comprehensive insurance online myself, so there was no need to overly recommend additional insurance.

The member of staff called ‘Atem’ was absolutely fantastic. He sorted us out with evrything we needed and can’t recommend him enough. Top man!