Los Angeles to San Francisco

When we drove to Palm Springs, we discovered a slow tire leak. We went to the office to exchange cars, and they didn't charge any fees at all. We just got another car.

Very fast

There are many shuttle buses and it's close to the airport. No need to queue, just pick up the order on arrival. However, the order printed on-site only had basic insurance, despite having purchased comprehensive insurance on QEEQ! Then they asked if I wanted to add insurance! I carefully checked the QEEQ order and decided to ignore the on-site order. Didn't add any insurance. Additionally, QEEQ allows adding additional drivers for free. On-site, they informed us that the main driver's insurance only covers the spouse. The third driver was my dad, and they said it couldn't cover him. They asked if I wanted to extend the insurance to cover the third person. After some consideration, I decided not to.

Overall it was okay. It might have been due to our limited English proficiency, but we didn't hear the rental company mention anything about changing cars, so we were a bit confused when picking up the car.

The company is large and excellent.