West USA

Hertz offers great value for money. Thumbs up!

The staff were very helpful. They did try to upsell, but respected it when I declined and were still polite.

Very nice, we met an unconventional rental manager who processed our rental right in the parking lot. It took only five minutes from arrival to getting the car, saving us from waiting in line at the store.

I lived in the US for three years, and although I didn't have any car rental experiences, I used to think Hertz, being a big company, would have standardized services. After this experience, a big NO!! I will never rent from them again! First, we booked a Jeep 2.0 on zuzuche.com, but when we got to the Los Angeles International Airport pickup point, we waited in line for 45 minutes only to be told that the car was no longer available! The worst part was that they offered us an upgrade (for extra money) to a Dodge (which is much worse than a Jeep in terms of driving experience!!!!!!!). Third, the front desk staff repeatedly tried to sell us additional insurance products (for most Chinese tourists, basic insurance is more than enough, especially if they've already bought insurance before the trip). Fourth, they lied to us, saying that filling up gas in Los Angeles by yourself would cost $9.99 per gallon (hell no, it was actually $2.69/gallon, blatant deceit, and it wasn't just one employee's behavior; it was written clearly on a blackboard at the front desk with $9.99, showing that employees commonly engage in deceptive practices), just to make us buy their fuel service waiver (which costs an extra $53). The result was that I rented a Dodge from Hertz, which had poor handling, especially on the highway. The car was very light and prone to accidents. The 4-day rental price was even higher than the 6-day rental of a Ford Mustang I booked later! Hertz, never again!

Very good.