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Live chat Email us Service Code: 2758956328
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 2758956328
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Grand Canyon West

Reviewed: Thu, Oct 20, 2016
About Hertz: 2.0 /10
I lived in the US for three years, and although I didn't have any car rental experiences, I used to think Hertz, being a big company, would have standardized services. After this experience, a big NO!! I will never rent from them again! First, we booked a Jeep 2.0 on zuzuche.com, but when we got to the Los Angeles International Airport pickup point, we waited in line for 45 minutes only to be told that the car was no longer available! The worst part was that they offered us an upgrade (for extra money) to a Dodge (which is much worse than a Jeep in terms of driving experience!!!!!!!). Third, the front desk staff repeatedly tried to sell us additional insurance products (for most Chinese tourists, basic insurance is more than enough, especially if they've already bought insurance before the trip). Fourth, they lied to us, saying that filling up gas in Los Angeles by yourself would cost $9.99 per gallon (hell no, it was actually $2.69/gallon, blatant deceit, and it wasn't just one employee's behavior; it was written clearly on a blackboard at the front desk with $9.99, showing that employees commonly engage in deceptive practices), just to make us buy their fuel service waiver (which costs an extra $53). The result was that I rented a Dodge from Hertz, which had poor handling, especially on the highway. The car was very light and prone to accidents. The 4-day rental price was even higher than the 6-day rental of a Ford Mustang I booked later! Hertz, never again!

Relevant Reviews on Hertz LOS ANGELES AIRPORT

Raymond Moulton

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Reviewed: Sun, Jun 9, 2019
“Los Angeles - Yosemite - Las Vegas - Grand Canyon - Page - Bryce Canyon - Salt Lake City - Yellowsto”
About Hertz: 4.0 /10
The promised car model was not available at pickup. Only small Hyundai models were available, which was disappointing and seemed suspicious. It's rare for none of the five promised models to be available.

Steward Jenkin(s)

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Reviewed: Thu, Apr 11, 2019
“Highway 1”
About Hertz: 6.0 /10
They claimed there were no cars available upon arrival and pushed us to upgrade.

Pandora Harte

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Reviewed: Fri, Jul 31, 2015
About Hertz: 4.0 /10
Booked a car model domestically but found it unavailable when picking up abroad. They pushed for an upgrade at a very high price. Complaints were ineffective.

S.Al-Saraf

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Mini Van | Chrysler Pacifica or similar
Reviewed: Wed, Jul 3, 2019
“Not happy with the deal, the car quality”
About Hertz: 6.3 /10
I was pushed hard to take extra insurane that I did not need and they got me to pay for a full tank more money that I pay at pumbing stations in LA.

N.ALMADHI

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Premium SUV | Cadillac Escalade 7 Seats or similar
Reviewed: Sat, Sep 15, 2018
“Excellent”
About Hertz: 10.0 /10
Like: Help and friends
Dislike: The booking was a long vehicle , unfortunately I was given a small typ !! Not enough for my pages

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