Very satisfied.

I couldn't get a Challenger when picking up the car, so they gave me a Charger instead. I thought it was fine since it's at least a V6. But the rear tire of the car they gave me had a slow leak, almost left me stranded on the way to Grand Teton National Park. I had to keep inflating it while driving until I found a place to change the car. They tried to give me a Cruze, but after some negotiation, I got an Escape and had to pay an extra 61 dollars. Returning the car was relatively smooth, but a few hours later, they charged me 12 dollars, not sure what for. A few years ago, when I worked in North Carolina, Hertz had much better service. Not sure if it's a regional difference or if Hertz's service has declined significantly. I suggest not choosing Hertz...

Received a different model than requested.

The service was quite attentive, but they did suggest changing the car model, which I understand was for marketing purposes.

The service at Hertz Los Angeles branch was very poor, with inefficient staff who left early. I thought I reserved a Chrysler 200, but was told at pickup that they never had this model. WTF???