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Live chat Email us Service Code: 6689527332
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 6689527332
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Highway 1

Reviewed: Sun, Sep 23, 2018
About Hertz: 8.0 /10
The service was quite attentive, but they did suggest changing the car model, which I understand was for marketing purposes.

Relevant Reviews on Hertz LOS ANGELES AIRPORT

Clare Catharine

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Reviewed: Sun, Jan 28, 2024
About Hertz: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

Afra Nichol(s)

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Reviewed: Sat, Mar 2, 2019
“Los Angeles International Airport - Irvine”
About Hertz: 10.0 /10
Efficient

Zachary Congreve

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Reviewed: Mon, Jun 25, 2018
About Hertz: 2.0 /10
Starting with a rant obviously wouldn't keep anyone's attention. Let me first declare that this is not a rant, but the reality. At LA's B terminal, there's a Hertz shuttle passing every 2 minutes, indicating their market share is high. Nonetheless, their service and operations are absolutely terrible! A Korean employee greeted me and told me the Corvette I had reserved was not available and offered me a standard Mercedes convertible instead. This is not even close to the same category of car, and I had paid extra for the specific model! After a lengthy discussion, he offered me a GTR instead but said there'd be an additional $109 fee, which I reluctantly accepted for the GTR. Then, after some keyboard clicks, he told me the GTR was also unavailable and offered me a Mercedes CLA 43 for free, mentioning multiple times that it was free. I assumed this was a free upgrade from the Corvette, as the CLA 43 is much cheaper in the US compared to the Corvette, let alone the GTR. He even promised a full tank of fuel as compensation. I almost hugged him for that, but you know, there's always a twist! I was still charged $109. When returning the car, I asked for confirmation and was told I agreed to the added cost. Are you kidding me? A CLA 43 instead of a Corvette for an extra $109 even though it's my reserved model that you did not have? The employee from that day was nowhere to be found. I handed over the key and left. I will never choose Hertz again! Additionally, there was another issue. When I realized I might be charged, I proactively contacted the rental platform. The customer service said they would help but later sent me an email stating: 'The store's phone is unreachable, please handle it yourself!' Honestly, why are you not as responsive when taking payments? Ridiculous!

Steven Bush

View more >
Reviewed: Sun, Oct 14, 2018
“West Coast Mini Tour”
About Hertz: 4.0 /10
They made a mistake with the order and still charged me, causing me to return at midnight to fix it. They didn't acknowledge their mistake.

Lynn Partridge

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Reviewed: Tue, Jan 29, 2019
“California Road Trip”
About Hertz: 2.0 /10
Did not provide the reserved model and forced an upgrade with additional charges.
About QEEQ: 10.0 /10

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